Customer Service Station Manager

*** **** ***** **.

Cornish, NH *****

H: 603-***-**** C: 603-***-****

https:/www.linkedin.com/in/monica-matthews-a8162a27

adu390@r.postjobfree.com

MATTHEWS, MONICA C.

OBJECTIVE

To utilize my environmental science and nonprofit management background and exceptional customer service experience to promote community education and outreach to cultivating relationships internally and stakeholder support externally that promote the vision and strategic plan of the organization I represent.

SKILLS & ABILITIES

Exceptional Customer Service, Office Management, Project Management, Landscape Design, Horticulture, Microsoft Office, Scheduling, Recruitment, Budget, Procurement, and Policy.

EXPERIENCE

HORTICULTURALIST AND FACILITY SERVICES SUPERVISOR, KENDAL AT HANOVER

February 2020-Present

-Performs all tasks associated with day to day supervision of staff engaged in maintaining the facility which includes job assignments, documentation, and scheduling for 24/7 staffing

-Acts as a working supervisor by being directly involved with design, planting, and maintenance of landscape beds, implementing new projects, horticultural therapy garden design and all aspects of budgeting associated with project management

-Acts as a working supervisor by directly overseeing snow and ice removal and scheduling for off-hour shift needs and all aspects of the associated budget

-Roads and parking lot maintenance supervision includes scheduling and supervising care and preservation of associated areas and mitigation of fall related hazards

-Transportation supervision responsibilities include supervising and scheduling drivers, training and certification of drivers, coordination of transit schedules to meet customer needs, and all aspects of the associated budget

-Security supervision responsibilities include planning, developing, and directing security operations and personnel training to maintain 24/7 staffing.

-Recycling and waste management responsibilities include administration and management of the facility wide recycling program and the collection and disposal of waste.

-CAD responsibilities include the development, care, and preservation of care that are in both paper and electronic formats

-Front Entry supervision responsibilities include staffing and training staff, coordinating schedules with multiple assisting departments, ensures screening protocols are followed.

-Project management responsibilities include assembling and leading variable numbers of project teams as assigned. Assures project development plans, manages performance of tasks, to ensure timely accomplishment of plan

GARDEN DIVISION MANAGER, CHIPPERS INC.

March 2013-January 2020

-Establishes and maintains high horticultural standards and practices; providing direction, training and motivation for the garden/greenhouse and landscape division staff and interns.

-Manages the daily sales and scheduling for the division

-Is a hands-on manager, actively working in the daily horticultural tasks in the interior and exterior gardens.

-Manages and supports overall plant health and soil nutrition strategies for the client gardens and greenhouse, to include sustainable gardening practices and integrated pest management in the outdoor and indoor gardens

-Establishes and oversees a systematic plant records policy, including direction of the plant collection policy and design

-Maintains the heating, cooling (building, conservatory and greenhouses), water (irrigation, fountains, and ponds), and horticultural equipment

-Is responsible for the operational and capital department budgets, budget monitoring, strategic planning, horticultural capital projects, and facility maintenance as related to horticultural services

-Identifies opportunities for programming and interpretation for community outreach

-Maintains inventory of propagation and growing equipment and supplies, and orders additional materials as needed

-Arranges purchase, sale, or exchange of plants with representatives of similar institutions

GREENHOUSE MANAGER, TWIN FARMS

Sept. 2011-March 2013

RANGER STATION MANAGER, SILVER LAKE STATE PARK

May 2008-Sept. 2011

EDUCATION

SOUTHERN NEW HAMPSHIRE UNIVERSITY, M.C. LEADERSHIP IN NON-PROFIT ORGANIZATIONS

2021-Present, 4.0 GPA

RENSSELAER POLYTECHNIC INSTITUTE, B.S. ENVIRONMENTAL SCIENCE, GEOLOGY CONCENTRATION, GRADUATED IN 2011

REFERENCES

AVAILABLE UPON REQUEST

Contact this candidate