TAYLOR WADE 301-***-**** adu2pd@r.postjobfree.com

Compassionate and professional coordinator equipped with active listening and face to face communication skills and proven techniques to ensure the customer is not only comfortable, with services being presented but are fully aware of the benefits that come with them.

Project Management

Administrative Coordination

Organizational Management

Treatment Plan Development

Financial Management

Visionary inspiring project teams to explore innovative and unconventional solutions to strengthen programs, enhance operational infrastructure, and boost corporate capabilities in response to evolving business requirements.

Case Management

Emotional Intelligence

Employee Training

Expressed Communication

Innovator who proactively analyzes, identifies, and implements cost-saving programs and improvements and enforces compliance while maximizing capabilities and resources to guarantee favorable outcomes to strengthen people programs.

Customer Service

Event Organizer

Interpersonal Skills

Master of Science in Social Work • University of Denver • December 2021 Bachelor of Science in Professional Studies • Concentration in Social Work • Bowie State University • May 2020 NEW DAY HEALTH SYSTEMS 10/2021 - Present

Rehabilitation Specialist, Social Worker/Supervisor Assist those people with physical or mental injuries or disabilities, mental health problems or any other condition that makes it difficult to live a fully independent lifestyle. Lead others to find ways to live as active and independent a life as possible despite the issues they may have.

• Ensure that Intakes, Assessments, IRP, and IRP reviews are individualized to the person’s needs; specifically prepared for the individual served.

• Document and maintain weekly supervision of direct care staff clearly and completely to show each PRP visit and session is provided under the supervision of the specialist credentialed and clinically privileged to supervise rehabilitation services and treatment.

• Collaborate with the Rehabilitation Coordinator and Direct Care Staff regarding issues with their client during the weekly supervision meetings.

• Provide coaching, training, teaching, and mentoring for the Rehabilitation Coordinator an Direct Care Staff regarding the necessary skills needed to serve specific needs of the individuals served.

• Ensure appropriate referrals are sent to individuals served as needed and support for access to medical, mental, and other services.

• Assess and monitor compliance with process, progress towards individualized service goals of individuals served, visit families’ homes, schools, community; when necessary to gather information for appropriate intervention or referrals. CENTER FOR THERAPEUTIC CONCEPTS 9/2020 - 8/2021

Child Therapist

Provided direct and supportive services to families who have been determined to be at high-risk or very high risk. The primary focus was to assist in strengthening families to ensure child safety and prevent the entry of children into foster care when appropriate.

• Engaged with families to monitor safety and assess risk factors on an ongoing basis.

• Collaborated with families to develop detailed and individualized service plans documenting goals, objectives and service needs.

• Referred families for services and monitored their progress in treatment to ensure risk of future abuse/neglect is reduced.

• Met face to face with all active clients on a monthly basis, in accordance with state guidance.

• Explored the availability of evidence-based services and make referrals as appropriate Case Worker • Training Manager • Services Coordinator PROFESSIONAL EXPERIENCE

ORGANIZATION OUTREACH CUSTOMER SERVICE ADMINISTRATION OPTIMIZATION EDUCATION

TAYLOR WADE 301-***-**** adu2pd@r.postjobfree.com VISION WORKS 7/2020 – 9/2021

OD Technician Coordinator

Interact closely with patients and doctors to provide patients with quality customer service. Handles administrative registration work, as well pre-tests and contact work notifying patients of available orders. Engage with patients face-to-face to handle their vision exam appointments. Perform pre-tests and screenings in preparation for the Optometrist review. Oversees contact information to notify patients when their orders are ready to be received.

• Interview patients to obtain histories, and assist patients with frame selection.

• Educate patients on the care and maintenance of lenses.

• Explain the testing process to patients, preparing them, and administering tests on visual capabilities.

• Maintain records and inventory, while taking notes during examinations.

• Perform minor maintenance and repairs on examination equipment. PROGRESSIVE LIFE CENTER 8/2019 - 5/2020

Social Worker

Through weekly virtual and/or home visits, resources, referrals, family advocacy, crisis intervention, recreational and cultural activities, and parenting classes, assisted in increasing the likelihood that children will remain in the care of loving relatives – and prevent the necessity for placement in foster care.

• Conducted psychosocial assessments of youth referred for placement.

• Coordinate the treatment planning and review process for each child or youth assigned to the care team.

• Provided support to Foster Parents to include individual counseling, and conducted weekly visits.

• Maintained up-to-date and confidential documentation of clients’ contract and case progress. PANDORA JEWELRY 10/2019 – 11/2020

Sales Associate

Utilize sales techniques and communicating product knowledge to the customer; recommend merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.

• Maintains an awareness of customers to both increase service levels and reduce security risks; remains current on policies regarding payment and exchanges, customer service, security practices, and other applicable operations.

• Builds and maintains a solid customer following through building brand loyalty and clients.

• Maximized performance by meeting daily performance objectives and key performance indicators. PANERA BREAD 3/2014 – 7/2016

Associate Trainer

• Assisted with helping new staff to become acclimated to their various roles in the store.

• Proved communication capabilities as well as active listening intangibles through the assurance of the customer satisfaction in regards to their order.

• Adapted to different stations and moved with fluidity throughout the environments without regressing in performance. SALES ASSOCIATE – Kate Spade 2021 - Present

DESK ASSISTANT – Bowie State University 2016 - 2017 TEAM MEMBER - Chick-fil-A 2016

TO-GO-SPECIALIST - Olive Garden 2016

ADDITIONAL EXPERIENCE

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