Support Specialist Customer Service
Resume:
George John Vallejo
Stewartville, MN 55976
adu244@r.postjobfree.com
Objective
Being able to help people to the best of my ability with my knowledge and experience.
Professional Qualifications
Fluent in Spanish and English
Extensive customer service experience
Converted mid-sized business from paper to technology
Built department website & improved response time to internal staff
2 years of accounts receivable and payable
Technical Skills
Software: Microsoft Operating Systems (Windows 98, 2000. XP, and Vista), Remedy Ticketing system, Various Remote Desktop software including Terminal Services and HTML
Hardware: Various Desktop Platforms including Dell, HP, Gateway, and E-Machine systems.
Work Experience
Fleet Farm, Rochester, MN 11/2022 to Present
Cashier
Performs sales transactions.
Makes change, accepts declining balance cards and other acceptable forms of payment; issues receipts to customers.
Follows standard procedures for issuing cash refunds.
Interacts with customers and resolves customer complaints in a friendly, service-oriented manner.
Out of work from 07/2022 to 11/2022
H&R Block-Marketplace, Rochester, MN 02/2022 to 07/2022
Receptionist
Greet clients in a personalized, friendly, and inviting manner
Match clients with the best-suited tax professional for their needs
Schedule clients how they would like to be scheduled
Handle client as they exit ensuring all current and future needs are met
Maintain office cleanliness and organization of resources with team members
Other duties as assigned
Morrison Healthcare / Compass, Rochester, MN 10/2021 to 01/2022
Cashier
Performs sales transactions in a timely fashion.
Enters all sales into the cash register to ensure purchases are accurately recorded.
Makes change, accepts declining balance cards and other acceptable forms of payment; issues receipts to customers.
Follows standard procedures for issuing cash refunds.
Interacts with customers and resolves customer complaints in a friendly, service-oriented manner.
Anderson Merchandisers, Rochester, MN 10/2019 to 6/2020
Territory Sales Lead
Supervised and trained the assigned associates to drive sales and meet retailer and client expectations.
Responsible for project completion, stocking and maintaining assigned areas.
Maintained communication with store staff.
Wal-Mart Inc., Rochester, MN 06/2018 to 10/2019
Department Manager
Started as a Cashier, advanced to Electronics Associate, which was followed by a promotion to Department Manager.
R&S Transport Inc., Rochester, MN 04/2018 to 05/2018
Dispatcher
Dispatched drivers.
Answered calls from clients to check on driver status.
Dollar General, Eyota, MN 11/2017 to 04/2018
Assistant Manager
Stocked and faced items on the shelves.
Assisted customers with locating merchandise.
Provided quick and courteous service along with fast check-out.
Performed opening and closing duties.
Made store deposits and change.
Self-Employed, Rochester, MN 01/2014 to 11/2017
Personal Care Assistant
Work for a family assisting with personal and home care needs.
Made meals, helped with laundry and child care.
Provided transportation to appointments.
Rochester Taxi, Inc., Rochester, MN 02/2013 to 12/2013
Office Manager
Created schedules for drivers.
Managed accounts receivable/payable utilizing QuickBooks.
Assisted with payroll and maintained employee files.
Med City Taxi, Rochester, MN 07/2012 to 02/2013
Dispatcher/Driver
Received calls and setup appointments for customer pick up.
Took customers to and from destinations per their request.
Hampton Inn – South, Rochester, MN 11/2010 to 07/2012
Guest Services Representative
Greeted guests, checked guests in and out of the hotel.
Assisted guests with making reservations.
Provided guests with items needed during their stay at the hotel.
Education
Hawthorne Education Center, Rochester, MN
Office Support Specialist and Computer Literacy
Riverland Technical College, Austin, MN
Nursing Assistant – Long Term Care
Yorktown High School, Arlington, VA
Diploma
Certification –
National Retail Federation, Customer Service & Sales Specialist
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