Service Representative Customer

YESSENIA SOTO

adu0zv@r.postjobfree.com 305-***-**** Lakeland, FL 33805

Skills

Staff leadership

Portion control

Schedule coordination

Serving expertise

Natural foods specialist

Food safety understanding

Culinary arts background

Microsoft word, Excel

Fluent in Spanish

Experience

Disney Orlando, FL

Chef

05/2022 - Current

Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.

Inspected freezers and refrigerators prior to each shift to check temperature levels and verify proper functionality.

Assessed inventory levels and placed orders to replenish goods before supplies depleted.

Monitored quality, presentation and quantities of plated food across line.

Avon Park Correctional Institution Avon Park, FL

Food Service Supervisor

05/2021 - 05/2022

Addressed areas that needed improvement and observed team's performance.

Supervised team of inmates and delegated duties and responsibilities to each inmate.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Trained new employees on procedures and policies to maximize team performance.

Monitored food storage, handling, preparation and delivery to maintain health and safety standards.

Oversaw work and guest areas to provide clean, tidy and properly sanitized facilities according to established guidelines.

iva sweet parlour Brooklyn, NY

Pastry Chef

06/2019 - 02/2021

Placed dough in pans, molds and sheets and monitored products during baking to adjust temperature.

Supervised preparation and presentation of desserts for catered events.

Customized items for seasonal offerings, special events and personal requests.

Developed special menu items to improve business offerings.

Coached new staff on policies, procedures and performance strategies.

Rainbow Shops Brooklyn, NY

Retail Associate Manager

07/2012 - 04/2014

Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.

Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.

Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.

Jimmy Jazz Clothing Store Brooklyn, NY

Junior Sales Manager

08/2010 - 06/2012

Train workers in food preparation, and in service, sanitation, and safety procedures

Upervise and participate in kitchen and dining area cleaning activities

Stimate ingredients and supplies required to prepare a recipe.

Bserve and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups

Pecify food portions and courses, production and time sequences, and workstation and equipment arrangements

Repare and process legal documents and papers, such as summonses, subpoenas, complaints, appeals, motions, and pretrial agreements

Ail, fax, or arrange for delivery of legal correspondence to clients, witnesses, and court officials

Raft and type office memos.

Omplete various forms, such as accident reports, trial and courtroom requests, and applications for clients

Tocking merchandise, customer service, and cashier register.

Mployee scheduling, Inventory and Visual merchandizer.

Anaged all scheduling, correspondence and bank deposits.

Anaged Store Inventory, Customer service representative.

Education and Training

The International Culinary Center New York, NY

Associate of Arts in Baking And Pastry Arts

09/2015

CULINARY CENTER, FRENCHCULINARY CENTER.

ASA York

Some College (No Degree) in Criminal Justice

Inventory Microsoft Word Scheduling Fluent in Spanish Teaching

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