Crew Member Customer Service

Bryanna Wilcox

Crew Member

Bluff City, TN, USA

Work Experience

April 2021 - Present

Crew Member/ Carhop

Sonic Drive-In

Provide excellent customer service and serving customers by taking orders accurately and delivering products quickly with a positive attitude. Prepares quality food in a clean, safe, and efficient manner so that guests will have an enjoyable experience. Along with several areas, Fountain & Frozen, Food Production, Grill, Fryer, Switchboard and, if applicable, Drive-Thru.

February 2019 - April 2021

Team Leader, E-commerce Shopper

Walmart Inc.

Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates; communicating goals and feedback; training associates on processes and procedures; providing direction and guidance to associates on members service approaches and techniques to ensure members. Responsible for shopping each customer's online grocery order while ensuring quality and accuracy, which will allow us to build customer trust and loyalty. Built long-term customer relationships and advised customers on purchases and promotions. Shopped customers' orders, substituting items when necessary, if allowed. Dispensed orders to customers in a timely and organized manner.

January 2017 - January 2019

Hostess/Waitress/Car side Assistant

Applebee's neighborhood bar & grill

Provide customer service for restaurant patrons. Specific job duties include taking food and drink orders, serving food and drink, and carrying out patron requests. Some Applebee's also require servers to assist with food preparation in the kitchen and table bus on the floor. Greet (both arriving and departing) and seats all guests in a friendly manner and assists the overall guest flow of the restaurant. Specific Functions and Duties: Open door for guests arriving and departing. Accommodate any special needs for guests, i.e. boosters, highchairs, disabilities. Taking orders via phone, suggestive selling, ensuring orders are packaged accurately, receiving payment and accurately counting back change. February 2016 - December 2017

Assistant Manager/ Crew Member

Dairy Queen

Crew members properly and safely operate and maintain restaurant equipment including grill, fryer, freezer and other related cooking equipment while following all health and safety standards. Work as a

“team” member to assure constant and consistent quality, service, cleanliness and value to each customer. Supervise work crew and ensure shift responsibilities are completed. Complete daily bookwork and ensure it is accurate and complete. Initial training of new employees and on-going training of existing employees. Complete cash register transactions with customers and prepare orders. Education

Apr 2018 - Jan 2020

University or School

Field of study

Apr 2018 - Jan 2020

University or School

Field of study

Skills

Leadership + Management Communication Skills People Skills Problem Solving Productivity Critical Thinking Flexibility and Adaptability Creativity Organizational Skills Teamwork Team Management Team Leadership Professionalism Professional Attitude Strong Attention To Detail Strong Work Ethic Dependable and Responsible work hard Public Relations Public Speaking responsiveness

Languages

English — Native or Bilingual

Contact this candidate