Store Keeper Customer Service

MUHAMMAD SULMAN

H#***/* Muhalla Fazalabad St#*, Rawalpindi (Pakistan), Punjab • Phone +923*********

• adtwog@r.postjobfree.com

HIGHLIGHTS OF QUALIFICATIONS

* ***** ** ********** ** the Daewoo bus service as a(Terminal Assistant)

2 years of experience in the Gerry`sDnata as a(Check in Agent)

Proficient in MS Office

Multilingual: Fluent in English, Punjabi and Urdu

SKILLS AND EXPERIENCE

AS A TERMINAL ASSISTANT

Management

Create schedule busses operation

Arranges reservations and routines for passengers at request

Announces arrival and departure information, using public-address system

Customer Service

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. AS A CHECK IN AGENT

Knowledge

knowledge of airport or ferry terminal procedures, including security or dangerous goods procedures

knowledge of basic aircraft or ferry layout

communication skills and the ability to speak clearly to make announcements over public address (PA) systems

keyboarding and computer skills

knowledge of how to access information such as immigration rules and luggage allowances

decision-making skills

Foreign language skills may also be useful

Duties & Tasks

check passengers on to flights and ferries

assist passengers to use self-check systems

check in and direct vehicles on to ferries

check passengers' passports and hand out customs documents

check international passengers are allowed to enter the countries they are travelling through

check customers' baggage complies with dangerous goods restrictions

weigh baggage and collect payment for overweight items

print and attach baggage tags

give passengers their boarding passes and any other information they require

organize for passengers' seats to be changed or special meals to be provided

find out if there are any passengers on incoming aircraft who have special requirements, such as unaccompanied minors, and look after them when the flight lands

meet aircraft and make sure all passengers disembark

prepare flights for departure by liaising with flight attendants, caterers and cleaners

check boarding passes

EMPLOYMENT HISTORY

Terminal Assistant officer 2017 – 2020

Daewoo Express Bus service,Rawalpindi, Punjab,Pakistan

Check in officer 2020 – 2022(continue)

Gerry`s Dnata (ISB int`l Airport, Islamabad,Pakistan

EDUCATION HISTORY

M.B.A Degree in Human Resource Management 2019

Allama Iqbal Open University Islamabad, Pakistan

B.CS. Degree in Computer Science 2014

Punjab University, Pakistan

References Available Upon Request

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