Myracle J. Stiles

● 323-***-**** adtw9m@r.postjobfree.com https://www.linkedin.com/in/myraclestiles Education

MASTERS IN BUSINESS ADMINISTRATION CALIFORNIA STATE UNIVERSITY, LONG BEACH CURRENTLY ENROLLED

BACHELOR OF SCIENCE, BUSINESS ADMINISTRATION SOUTHERN NEW HAMPSHIRE UNIVERSITY (SNHU) PROJECT MANAGER CERTIFICATION & IT SUPPORT SPECIALIST GOOGLE, CURRENTLY ENROLLED Experience

CUSTOMER SUCCESS MANAGER (B2B USER PRODUCTIVITY) 6TH ST IT AUGUST 2019– SEPTEMBER 2022

● Ensure customer retention and manage customers' success and growth by engaging with customers throughout the relationship lifecycle and executing the steps in our standard customer journey

● Identify opportunities for customer experience improvement and engagement cross-departmentally to influence change

● Experience training or teaching users about product usage and/or best practices

● Strong organizational, prioritization, and time management skills

● Ability to comprehend and explain technical concepts, especially to non-technical people CUSTOMER SUPPORT REPRESENTATIVE (BRAND MANAGEMENT) ADVANTAGE SOLUTIONS FEB. 2015 – JULY 2019

● Led the department and owned each customer's experience across customer lifecycle after onboarding continual engagement, renewal, and retention

● Manage a portfolio of clients and make certain high level of satisfaction with the solution is achieved

● Work with developers and product designers to create a logical training program and (new hire handbook) SPOs for internal support and clients that we follow

SALES ASSOCIATE VISION STAR AUGUST 2013– FEB. 2015

● Educated the public about alternative homeownership such as RTO "Rent to own" financing, the challenges of having bad credit, repairing it and managing client's portfolio until they were matched with the right home

● Responsible for client retention and satisfaction, answering inbound calls, relaying critical information to the caller and forwarding calls to the correct partners for assistance Skills, Softwares and Abilities

· SaaS (Software as a Service) prior experience

· Adobe and video editing experience

· Last Pass

· Zendesk

· CAD, Oracle, Hootsuite(Social media)

· Salesforce, Trello, Shopify

· GoTo Meeting

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