Benefits Specialist Customer Service
Resume:
Cindy Petsche
Elizabeth City, NC *****
adtw0x@r.postjobfree.com
To establish a career with a reputable company where my experience, strength and knowledge will be a benifit to them and their success, as well as my own. Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Benefits Specialist
Conduent Business Services, LLC (Formerly Xerox) - Elizabeth City, NC September 2022 to Present
Remote benefits specialist assisting colleagues with annual enrollment of health insurance benefits. Work History Clerk
Pinky's Marathon & Beverage - Concord, OH
February 2020 to July 2022
Assisted customers in completing purchases, locate items and join reward programs. Restock, clean and organize merchandise
Promote customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Increase sales by offering advice on purchases and promoting additional products. Answered questions about store policies and addressed customer concerns. Patient Engagement Specialist
Landmark Recovery - Euclid, OH
March 2022 to May 2022
Engage with clients daily. Currently 41 men.
Facilitate groups, sharing my experiences with clients. Providing hope, adhere to structured class schedule. Advocate for clients needs, documentation daily through EMR system & Microsoft teams Assistant Manager
Dollar Tree Stores - Painesville, OH
January 2016 to October 2018
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales. Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies. Monitored security and handled incidents calmly.
Planned team-building exercises to increase employee performance and job satisfaction. Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Helped with planning schedules and delegating assignments to meet coverage and service demands. Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Office Manager
Intellitronix - Mentor, OH
February 2011 to December 2015
Established workflow process, monitor daily productivity and implemente modifications to improve overall performance of personnel.
Sourced vendors for special project needs and negotiated contracts. Arranged corporate and office conferences for company employees and guests. Compared vendor prices and negotiated for optimal savings. Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping. Developed standard operating procedures for all administrative employees. Evaluated employee records and productivity to complete employee evaluations. Managed office operations while scheduling appointments for department managers. Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
Maintained CRM database with customer updates and report generation. Maintained computer and physical filing systems.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving. Bartender
Grand River Manor/Triangle Lounge - Geneva, OH
April 2003 to September 2010
Designed special drink and cocktails on a monthly basis as part of seasonal offerings. Developed new signature cocktails to support bar marketing brand and increase profits. Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Assisted servers with specialty drinks orders by preparing on-demand items without delay. Kept alcoholic beverages well-stocked and organized to meet expected demands. Recruited and trained new bartenders and barbacks and scouted and auditioned performers for various special events.
Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
Completed regular bar inventories and daily requisition sheets and increased sales and profits. Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
Education
High School Diploma
Morristown West High School - Morristown, TN
June 1989
Skills
• SKILLS Verbal and Written Team Collaboration Communication Multitasking and Prioritization Attention to Detail Self-Motivated Problem Solving Accounts Payable and Receivable Microsoft Office Event and Activity Planning Reliable and Punctual
• Management (10+ years)
• Employee Evaluation (10+ years)
• Addiction counseling (3 years)
• Microsoft Excel (5 years)
• Documentation review (10+ years)
• Supervising experience (10+ years)
• Microsoft Outlook (10+ years)
• Microsoft Office (10+ years)
• Group Therapy (2 years)
• Administrative Experience (10+ years)
• Recruiting (10+ years)
• Contract Negotiation
• Crisis Intervention (Less than 1 year)
• Behavioral Health (Less than 1 year)
• CRM Software (Less than 1 year)
• Motivational Interviewing (Less than 1 year)
• Corporate finance
• QuickBooks (10+ years)
• Customer service
• Communication skills
• Management
• Retail management
• SharePoint
• Microsoft Publisher
• Microsoft Publisher
• Analysis skills
• Microsoft Excel
• SharePoint
• Intake Experience
• Case Management
• Hospital Experience
Certifications and Licenses
Certified Recovery Specialist
October 2021 to October 2023
CPR Certification
April 2022 to April 2024
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