Scrum Master Project Coordinator

PROFESSIONAL SUMMARY

PHILIP CHIA

Lanham, MD ****6

Phone: 240-***-**** – Email: adtvv2@r.postjobfree.com

Professional Scrum Master (PSM 1) SAFe 5 Scrum Master (SSM)

Dynamic Scrum Master with more than 8 years of experience working with cross-functional agile teams in developing and delivering high quality software solutions. Highly organized, with experience working as a project coordinator and scrum master with responsibilities spawning (requirements analysis, project risk analysis, offshore team management, stakeholder management, scrum process, implementation, agile coaching, and conflict resolution). An astute servant-leader with outstanding interpersonal communication skills, who excels at resolving conflict and turning individuals into teams that work efficiently, exceeding business expectations.

SKILLS

Agile frameworks Scrum master Agile Coaching Project coordinator

Delivery management Servant leadership Business & IT planning Team building

Capacity planning Release planning

Project risk management Stakeholder management Project documentation Quality assurance Conflict resolution Change management

WORK HISTORY

04/2020 to Present Scrum Master

M&T Bank – Greenbelt, MD

●Actively participated in sprint planning activities, daily stand ups, sprint reviews, sprint retrospectives conflict resolution meetings

●Worked with the Product owner on project Artifacts Such as Product Backlog, Spring Backlog, Sprint Burndown, Release Burndown.

●Supported quarterly release cycle by facilitating Release feature selection meetings and organizing and monitoring eligible release candidates

●Mentored and motivated teams to work towards continuous improvement and deliver shippable product that deliver business value every sprint

●Extensively involved in Agile Scrum calls to review epic user stories with product owner, business partners and end users to enhance GCP Interfaces using APIs/Web Services for Service delivery and Service assurance projects

●Liaised between business and IT teams to synchronize business needs and technology feasibility

●Worked closely with Product Owners, coordinating product backlog grooming and story estimation

●Removed impediments and protected team members from interruptions and distractions to maximize productivity

●Trained and coached team members on Agile processes and facilitated planning meetings and retrospectives.

●Communicated with project stakeholders and functional managers throughout the lifecycle of projects, keeping them informed about project status reports, issues and milestones.

●Tracked progress of User stories and involved in reviewing, prioritizing & estimation to approval and move to release.

07/2017 to 03/2020 Scrum Master

Change Healthcare – Baltimore, MD

●Coached teams in Assurance and also align closely and work in partnership with multiple teams such as Product Management, Engineering/ Development, Information Security and Business Units on the holistic success of the project.

●Collaborated with product owners, team members, technologists and other scrum masters to define solutions and drive progress.

●Lead scrum ceremonies (Refinement, sprint planning, review, retrospectives, daily stand-ups, etc.)

●Supported and educated PO with respect to refining and maintaining the product backlog.

●Generated metrics to help track progress and assist in removing any blockers that impede the progress of the sprint/project

●Empowered technical teams to self-organized and self-managing

●Assisted teams in project commitment through priority story selection, story sizing and task identification

●Communicated with project stakeholders throughout lifecycle of projects, keeping them informed about project status, project issues and project milestones

●Assisted development teams in internal and external communication, improving transparency, and leading teams’ retrospective discussions

●Planned Agile best practices and encourage team cohesion, overcoming impediments and hurdles to productivity.

●Collaborated with clients from concept through final delivery of product or service

05/2014 to 06/2017 Project Coordinator/Agile Lead

GEICO – Chevy Chase, MD

●Coordinated with Product Owners, vendors and internal stakeholders to understand and analyze claims requests

●Helped maintain and monitor project plans, schedules and deadlines

●Reviewed changes, project risks and offer solutions for best possible outcome

●Provided numerous reports for time tracking, tracked tickets, time worked per ticket and time worked by employees

●Coordinate, facilitated and take document meeting minutes with customers and stakeholders

●Coordinated presentations for customers and project members detailing project scope, progress and results, keeping all entities well-informed of milestones and goals

●Transitioned projects from estimation and pre-construction phase to well-defined project execution plan

●Maintained project schedules by managing timelines and making proactive adjustments

Trained as a scrum master and helped my teams adopt scrum and agile

●Facilitated agile scrum ceremonies, and resolved impediments and conflict derailing project goals

●Tracked progress of User stories and involved in reviewing, prioritizing & estimation to approval and move to release

●Collaborated on all stages of systems development lifecycle, from requirements gathering to production releases.

PM Tools - JIRA, Azure DevOps, Confluence, Rally, Slack, SharePoint, MS Project, MS Teams, Skype

EDUCATION

10/2008-05/2011 Bachelor of Science: Computer Networking and Communication.

Bilingual university of Arts and Science - Kumba, Cameroon

09/2008 Associate of Science: Computer Science

Paul's Computer Institute - Bamenda, Cameroon

CERTIFICATIONS

Professional Scrum Master (PSM 1) SAFe 5 Scrum Master (SSM)

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