Customer Service Hr Officer

Sharon Taylor

Towson, MD *****

443-***-**** adtvg5@r.postjobfree.com

PROFESSIONAL SUMMARY

Ambitious Human Resources Officer with a superior understanding of HR policies. Dedicated to Department of Public Safety and Correctional Services effectiveness and close monitoring of an efficient team and unit soldiers. Adept at complex problem solving and making hasty decisions under large amounts of pressure. SKILLS

• Leave of Absence Transitions

• Input Performance Appraisal

• Employment Recordkeeping

• Human Resources Management Systems

• Transfer Coordination

• Termination Documentation

• Wages and Salary

• Employee Orientation

• Daily Logs

• Benefits Administration

Remote Conferencing and

Communication

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• Onboarding

WORK HISTORY

HR OFFICER/GENERALIST 10/2003 to Current

Department Of Public Safety And Correctional Services - Baltimore, MD Lead worker- lead a team of 3 employees in the absence of not having a supervisor and train employees on everyday office procedure

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• Collect mail, date stamp, sort and distribute between six different institutions. FMLA- input event into Workday, complete designated letter to the employee, supervisor, warden, and timekeeper. I also put information into a smart sheet.

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Orientation- Directed onboarding and training for new emplyees,speak with the employees via Zoom to talk about state policies, also show employees how to complete their Health benefits through workday. complete I-9's and make new hire files for permanent and contractual employees

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Case Manager for Accident leave- input all information into the smart sheet, contact IWIF adjuster if need to complete FMLA event

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• Complete Disability Claim Forms

• Type up Verification letters

• input Covid leave in workday and update the smart sheet

• Input RLPI in workday

• Input disciplinarians in workday

• Complete termination/resignation in workday

• Health Benefits and Retirement coordinator

• complete PEPS's in workday( Evaluation)

Customer Service-answer inbound and outbound calls, meet with employees face to face

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• Renewing Contractual contracts annually

• State ID coordinator

• Inputting timesheets into FMIS

• Completed the OSHA log annually

Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.

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EDUCATION

Walbrook High School - Baltimore,MD High School Diploma 06/1988

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