Administrative Manager Loan Processor

SS

SHELLI SEAMANS

adtvex@r.postjobfree.com

207-***-**** Carmel, ME 04419

Summary

Detailed Client Service Associate known for having great organizational skills. I am looking for a new role where hard work and dedication will be highly valued. I am personable and dedicated with extensive experience in customer care, customer service coordination, and mortgage processing. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with both internal and external clients. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. I bring more than 20 years of customer- facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long- term loyalty. .

Skills

• Communication

• Application preparation

• Information verification

• Gathering and

analyzing appraisals

• Reviewing financial

paperwork

• Processing documents

• DU/DO LP

• Critical thinking

• Organizational skills

• Analytical

• Encompass

• Word

• Adobe

• Outlook

• Citrix

• Teams

Experience

Northpoint Mortgage

Fiskdale, Massachusetts

Mortgage Loan Processor

03/2021 – 10/2022

• Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.

• Managed conditions sent from underwriting departments.

• Maintained complete confidentiality of submitted information according to release guidelines.

• Filed completed packages quickly and efficiently.

• Discussed loan needs and financial histories with clients and conveyed information regarding application processes.

• Evaluated financial statements and contacted institutions and customers to clarify details.

• Completed closing process by collaborating with attorneys, title companies and government clerks.

• Upheld compliance with privacy and security requirements, as well as federal statutes covering VA loans

• Gathered property appraisals, surveys and tax records to update mortgage loan files.

• Submitted detailed loan packages to underwriting department to facilitate approval or denial processes.

• Determined loan eligibility by conducting income analysis, credit checks and repayment ability reviews.

• Managed loan application pipeline by completing and submitting reports within allotted turn- around times.

• Educated clients regarding guidelines and adjustments of loan contracts and packages.

• Obtained and verified clearance of underwriting conditions to prepare loan file for submission and approval.

Secure Cloud Services Corporation

Bangor, ME

Administrative Manager

01/2020 – 03/2021

• Delivered comprehensive training to maintain compliance requirements.

• Evaluated and implemented new systems and procedures to maintain regulatory compliance.

• Supported staff through in-service training, providing mentorship and additional resources.

• Collaborated with project and department leaders to develop and implement improvements to operational efficiency.

• Oversaw complex office support, managing records database and organizing contracts.

• Communicated job expectations and trained staff to promote team building and discipline.

• Identified and solved problems to enhance management and business direction.

• Oversaw CRM updates and backups, report generation and troubleshooting requisition.

• Organized workflows to improve efficiency and reduce operating costs.

• Created and maintained operations manual to document systems and standards.

• Built and implemented systems for lead generation, client management and office operations.

• Managed corporate digital marketing activities and handled e-newsletters, website and social media accounts.

Bangor Savings Bank

Bangor, ME

Client Service Coordinator

06/2016 – 07/2019

• Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.

• Documented customer correspondence in CRM to track requests, problems and solutions.

• Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.

• Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.

• Managed and updated physical and digital client account information to keep records accurate and current.

• Greeted incoming customers to provide immediate, friendly and knowledgeable support.

• Audited customer account information to identify issues and develop solutions.

• Promoted client satisfaction by working with operational teams in proper resolution of service issues.

• Personalized client experience, identifying unique needs and providing information and services to match.

• Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.

• Maintained client relationships and listened to needs and pain points to provide strategic internal feedback.

• Collaborated cross-functionally, remaining up-to-date on products, services and policies to inform clients.

• Implemented new company platform initiatives, learning and mastering new technologies to improve client service.

• Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.

• Scheduled and confirmed appointments based on customer availability.

• Performed needs analysis and presented options based on findings to help customers make decisions.

OneMain Financial

6 Frost Dr

Bangor Maine 04401

Assistant Manager

9/2001 to 6/2016

• 50 solicit calls per day

• Originated and closed a minimum of 25 personal loans per month

• Originated and closed a minimum of 5 mortgages per month

• Verified financial information for loan qualifications

• Collected delinquent accounts

• Sold Life,disability and unemployment insurances

• Sold Home &Auto supplement insurance

• Filed and released UCC liens

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