Data Entry Customer Service computer skills
Resume:
Shannon Jackson
Garland Texas 75043
adts20@r.postjobfree.com
Summary
Committed Animal Services Professional focused on delivering positive results and quality customer service. Seeking an opportunity where I can utilize my 15 years of experience working with animals while exceeding customer expectations. Advanced knowledge in overall health, disease and Euthanasia of animals, with strong ability to multi-task and work in a team focused environment.Detailed knowledge of local, state, federal laws and Circuit court rules associated with Animal Care and Control with proven leadership ability to effectively interact with senior management.
Experience
Engineering/Construction
Management Consultant Nov 2010 to Feb 2015
● Assistant to the owner of the company.
●Scheduling of the employees.
●Kept the RFI (request for information) communication between clients and contractors.
●Pay request, Change orders
●Helped oversee the construction of types from estimating damages, design and overseeing of the construction.
●Represented the Clients
City of Dallas- Dallas, Texas
Sr. Animal Service Officer May 2005 to Nov 2012
●Attend and make recommendations in citizen hearings regarding dangerous animal cases.
●Research and enforce all local and state laws regarding animals care and control, as well as educate new and existing staff on changes.
●Responsible for training and certifying new employees regarding details of guidelines and protocol for lawful animal enforcement.
●State Certified Basic certification to euthanize sick, injured and dangerous animals.
●Responsible for creating, editing and maintaining Departmental Procedures manual designed to document policies and procedures and improve efficiency of department through standardization employee activity.
●Supervises team of fifteen staff members, including training and development, assignment of daily activities and distribution of required citizen visits through ticket system.
●Document, investigate and resolve customers’ complaints leading to a positive citizen perception of the City and Protective Services.
Provided onsite training for customers regarding appropriate animal care.
●Served as liaison between customers and manufacturing to assisting in the design and development of new products based upon customer and pet needs.
●Developed new process for employee evaluation which resulted in marked performance improvements and improved employee morale.
●Successfully led and participated in key projects which resulted in the organization increasing sales’ dollars through successful increasing visibility and availability of products.
Affiliations
Member of the Texas Animal Control Association.
Skills
Creative Problem Solving
●Customer Service
●Training
●Data Entry
●Officer Certificates
●Stocking
●Filing
●Basic Computer Skills
●Basic Animal Care
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