*** ****** ******** ******

**** ******** ****, ********, **, 20111

Tel: 571-***-****

Email: adtqfd@r.postjobfree.com

PERSONAL SKILLS

A result driven, self-motivated and resourceful individual, possessing over five years working experience as customer service and administrative services, a proven track record of hardworking and reliable member of staff. Ability to communicate effectively with colleagues and clients.

RELEVANT TECHNICAL SKILLS

Good observation Skills and attention to details.

Organized, ability to prioritize workload in order of importance and urgency

Strong interpersonal skills

Conflict resolution Skills

Strong computer skills- MS Excel, MS Word, MS Outlook, Social Media and Power point.

About Two (2) year dispatch experience.

Four (4) years administrative and clerical experience.

About two years Sales and Customer Service experience

Five years experiences in Management role

EMPLOYMENT HISTORY

Prosegur Security, Herndon Virginia -Full -Time (April 2021 to Date)

Title: SOC Watch Officer/Dispatch officer

Duties

Track employee time and attendance

Monitor alarms and electronic security systems

Track the progress of security patrols

Relaying information such as work orders or other messages to and from work crews, field inspectors, supervisors or emergency personnel.

Using telephones, two-way radios or text messages to contact employees or emergency personnel.

Speaking with supervisors or customers to resolve problems, requests for services or equipment

Respond to client requests

Facilitate incident response efforts

Initiate notification and escalation procedures

Document significant incidents

Perform primary analysis on operational procedures

Provide assistance to customers, employees, and visitors in a courteous and professional manner

Minnieland Academy, Bristow Virginia -Part -Time (Nov 2015 to Aug. 2022)

Title: Lead Teacher and Supervisor

Duties

Prepare and develop lesson plans for each child.

Set developmental goals for each child and guide them to achieve these goals.

Provide a nurturing and learning environments for all children under my care.

Ensure that the environment is always safe for the children.

Prepare daily communication report for parents.

Communicate with parents about their child’s development.

Supervise activities in the absence of director and assistant director of the school.

Care 4U Health Care Services, Manassas Virginia (December 2014 – October 2015)

Title: Nursing Assistant -Part Time

Duties

Keep the client’s bed and area clean and tidy.

Assist client to Bath and in personal grooming.

Prepare Meals.

Assist client to exercise as per doctor’s order.

Provide emotional support for client and their families.

Clean and sterilize equipment after use.

Transport clients to doctors’ appointments and therapy sections.

Maintain a clean and disinfected area to avoid infection.

Identify and report any physical changes (that could cause health issues) in the client to Supervising Nurse.

Observe and follow agency rules and regulations on patients care.

Documentation and report writing.

Tuesday Morning Shop, Manassas Virginia (January 2013-July 2015)

Title: Sale Associate/Key Holder

Duties

Provide courteous and prompt service to customer.

Assist customers in locating specific items.

Operate the cash register.

Process various payment types (i.e.bankcard payment, check and cash payments).

Process discounts.

Bagged purchased items for customer.

Balance the cash register.

Tag and arrange merchandise on store shelves.

Set up promotional material on display.

Replenishing and re-organising merchandise.

Maintain a neat and tidy store.

As a key holder, in the absence of the store manager, I open and or close the store. I ensure that all security procedures are followed including arming and disarming security systems. I open and or closes cash registers, prepare the necessary documents and deposit cash at the bank at close of the store.

Administering returns and store credit and dividing tasks amongst sales associates.

City and Hackney Locomotor Service

Physiotherapy Department, London (May 2008 –September 2012)

Title: Administration Officer

Duties

First point of contact to the service

Greet visitors and ascertain purpose of visit and direct them to the appropriate office

Receive, forward and manage telephone calls from clients, visitors and Therapist

Provide visitors with adequate information and/or appropriate responds regarding activities conducted in the clinic.

Schedule, maintain and confirms patient/client’s appointment.

Process client’s/patients information by inputting data and by scanning and uploading patient’s correspondence on to Therapy Software System (TSS).

Prepare and send discharge letters to doctors and patients.

Photocopy and Fax client’s documents as and when needed by medical staff/therapist.

Archive patient’s records and other documents.

Comply with National Health Service policy of patient confidentiality and equal opportunity.

EDUCATION

University of Salford, Manchester, UK

Master of Science in Quantity Surveying/Project Cost estimate

October 2007-April 2009

Kwame Nkrumah University of Science and Technology, Ghana

Bachelor of Science in Geological Engineering

September 2000 – June 2004

Tema Senior Secondary School, Ghana

Senior Secondary Certificate Examination (Equivalent to High School Diploma)

Course: Science and Mathematics

July 1995 –August 1998

REFERENCE AVAILABLE ON REQUEST

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