Mteuka Munthali

***** ********** *** ************, ** 20879

adto57@r.postjobfree.com

240-***-****

Accounting Professional experienced in computing, classifying, and recording numerical data to maintain financial records that are accurate and complete. Performed several routine calculations, payment posting, and the verification of financial data to maintain up to date financial records. Periodically checked and analyzed the accuracy of figures, calculations, and postings in the general ledger and other accounting software that were recorded by other workers. Identify and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment.

Work Experience

Accounts Receivable and Collections Lead

Corporate Health Resources (CHR) – Rockville, MD

May 2021 – Current

Handling the tracking of payments to clients and/or vendors

Maintain accurate credit and collection files

Updating aging report for management

Inputting invoices and their correlating documentation.

Conduct collection calls to clients to collect accounts receivables

Assisting the manager to provide resolution for all collection and manage large amount of data for invoices thru Sage Intacct

Coordination with team members in billing related discrepancies

Maintaining compliance of company policies and procedures

Account statement generation

Reconciliation of customer accounts

Customer account statement generation

Processing biweekly and monthly customer billing thru CHESS billing system

Credit card payment processing

Senior Credit and Collections Analyst II

COMSCORE INC - Reston, VA

December 2015 to March 2021

Provide recommendation and coordinate with other departments to recommend enhancements to collection processes

Determine required payment dates and coordinate with project managers to resolve all collection issues and reconcile all unapplied cash accounts

Assist manager to provide resolution for all collection and manage large amount of data for invoices thru Softrax, Salesforce and NetSuite

Minimize bad debt risk, maximize accounts receivable collections

Conduct collection calls to clients to collect accounts receivables

Maintain accurate credit and collection files

Maintain electronic collect notes for each customer account in GetPaid

Coordinate with team members to resolve all credit issues and manage large amount of data and ensure compliance to all contracts

Negotiate payment plans with customers

Work closely with internal billing, sales, and cash applications teams

Work with third party collection agency

Contract review and authorization

Ensure that cash receipts are applied correctly to customer’s account

Formulating desktop processes and procedures

Processing D&B credit checks on potential new customers

Workday accounting software testing and implementation

Contractor

Accounts Receivable/Student Billing/Collections Coordinator

WASHINGTON INTERNATIONAL SCHOOL - Washington, DC

August 2015 to November 2015

Checked figures, postings, and documents for correct entry, mathematical accuracy, and correct company codes

Correctly recording enrollment agreements, auxiliary program revenue, financial aid, direct debit, miscellaneous cash receipts and payments received by check, credit card or ACH/EFT wire transfer payments

Customer service calls regarding collection issues, process student refunds, processed and reviewed student account adjustments, resolved discrepancies and tuition short payments

Prepare monthly billings and application of payments received and appropriately approved credits to student accounts

Manage all processes for Miscellaneous Cash Receipts, prepare bank deposits

Operated accounting software, a working knowledge with Blackbaud/Financial Edge

Monthly statement generation and student account reconciliations

Worked with CFO, controller and attorneys on complex and sensitive collection accounts

Revenue recognition on student account contracts

Conducted daily student account billing, invoicing, write-offs and credit memo processing

Revenue Integrity Operations Specialist II

RACKSPACE HOSTING - San Antonio, TX

January 2011 to July 2015

Analyze and assess service contracts and electronic agreements to ensure compliance with business specifications, company policies and state/federal

regulations.

Operated accounting systems with Oracle, Salesforce, Raptor and Core accounting software to record, store, and analyze information

Classified, recorded, and summarized numerical and financial data to compile and maintain financial records, using journals and ledgers or computers

Reconciled and reported discrepancies found in contracts, customer records and daily billing

Accessed financial information to answer general questions as well as those related to specific accounts

Checked figures, postings, documents for correct entry, mathematical accuracy & correct company codes

Contract review and processing

Conducted daily account billing, invoicing, and credit memo processing

Processed international contracts, international tax credits, and renewal agreements

Process monthly general ledger month-end closing procedures

Performed financial calculations, such as amounts due, balances, credit memos and discounts

Conducted the implementation of SOX policies and procedures and product audits

Revenue recognition of customer contracts

Accounts Receivable and Collections Manager

NATIONAL ASSOCIATES, INC - Washington, DC

February 2008 to December 2010

Monitored and processed all daily accounts receivable postings through Electronic Funds Transfer (EFT), lockbox, ACH and credit card payments

Reported discrepancies found in recorded entries in the accounting software

Processed Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software

Reconciled and updated Ultra staff, ABD database and excel files with daily activity and balance accounts payable cash requirements reports

Supervised colleagues in the collection processes of delinquent accounts, customer service calls and emails regarding collection issues, processed customer refunds, reviewed account adjustments, resolved client discrepancies and issues with insufficient funds on contracts

Matched contracts with invoices, and record the necessary information

Reconciled government statements and contracts to make sure that funding was still available

Performed month-end processing, statement generation and periodic aging reports

Managed daily and monthly customer collections processes

Monthly general ledger reconciliation

Revenue recognition and reconciliation of all government contracts from DHHS

Accounts Receivable/Collections Senior Specialist

BERNAN ASSOCIATES - Lanham, MD

June 2001 to January 2008

Processed daily deposits of payments received via EFT, ACH, Lockbox check deposits, credit cards. Calculated, prepared, and issued bills, invoices, account statements, and other financial statements according to established company procedures

Prepared bank deposits and cash receipts by compiling data from excel and Navision, verifying and balancing receipts, and sending cash, checks, or other forms of payment to banks

Updated Navision database and excel files with daily activity, and balance accounts payable reports

Reviewed vendor statements monthly to ensure that payments were processed

Reconciled customer account statements for a variety of NGO's, statutory organizations such as the United Nations, World Bank, IMF and the U.S. Govt. Printing Office

Updated general ledger files as needed

Contacted customers regarding collection issues, processed customer refunds, process, and reviewed account adjustments, resolved client discrepancies and short payments on invoices Accounts Payable Assistant

Calculated and prepared checks for utilities, taxes, and other payments

Performed personal bookkeeping services

Reconciled supplier statements and arranged weekly payment by Telegraphic Transfer

Reconciled records of bank transactions

Education

Master of Human Resource Management

Keller Graduate School of Management

Bachelor of Science in Technical Management & Human Resource Management in

DeVry University

Skills

D&B credit check, Workday software, Netsuite Database, Softrax, Oracle, Salesforce, Raptor, Navision, Microsoft office, Microsoft Excel, Data entry, Negotiation, Customer service, Sage Intacct, CHESS

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