PARIJAT MUKHERJEE adtlmj@r.postjobfree.com

+91-817**-*****

BRIEF SYNOPSIS

# Senior level Leadership and managerial assignments in Strategic Planning, Financial Management, General administration and Operations.

# A decade of extensive expertise in Strategic Business Management, Operations, Process Enhancement, Team Management and Financial development with critical study in Gap Analysis with significant doubling of EBITDA margins.

# Always enjoyed the Leadership which is blended with successful experience with mission of critical operations, accelerate growth within an established organization to drive seamless acquisition, integration, consistently delivered strong and sustainable financial results.

# Proficiency in enhancing the process operations; thereby achieving the required quality level in the products. Responsible for New Business Opportunities and Non- Clinical Operations Excellence.

# Significant expertise in managing a wide spectrum of human resource management functions entailing planning, training & development with a view to secure a sound work culture within the organization.

# Demonstrated excellence in conceptualizing and implementing various business strategies.

# Proficient in overseeing and leading teams for running successful business operations and experience of developing procedures and service standards for business excellence.

# A keen, tuned communicator and listener with honed problem solving and analytical abilities. Professional link: linkedin.com/in/parijat-mukherjee-0142ba78 Post Graduate with distinction & gold medal in Healthcare and Hospital Administration, spanning over 16 years of industry experience, the last 14 years of which has been with various corporate hospitals, from its project level.

Dynamic healthcare professional with substantial experience across a few functional areas of management with special interest and expertise in Corporate communication, Strategic planning, Project Planning and Execution, Gap analysis with EBITDA margins, HIMS, Vendor Management, NABH, HACCP

(Hazard Analysis and Critical Control Point) and Operations Management. Was honored to be associated with UNICEF on a six (06) month’s project as a Healthcare Consultant entitled: Operations Management-its outcome on the TAT of support services (Jan 2016 – June 2016).

CAREER OBJECTIVE

To work efficiently and effectively in an organization to achieve self-realisation and accomplishment of organizational goals.

PROFESSIONAL EXPERIENCE AND ACHIEVEMENT

Worked as a Healthcare Consultant, Projects (June 2018 to Feb 2019) involved with setting up of the entire gamut of Operations Management in Corporate Hospitals involved in quality patient care and business growth along with CAPA.

Name of the organization - KRIMS Hospitals, Ramdaspeth & Manish Nagar (75 bedded)

Designation - Head of Operations

Duration - From April 2019 to October 2022

Location - Nagpur, Maharashtra

Team size - 40

Job Profile

• Design, plan and implement operational strategies, plans and procedures.

• Set comprehensive and targeted goals for individual growth as well as company’s growth.

• Responsible for establishing policies that promote the company culture, ethics and vision.

• Overseeing the daily operations and working of all executives.

• Complete responsibility of purchase functioning and equipment management. SIGNIFICANT ACHIEVEMENTS:

Strategic Operations & Gap Analysis Report(audited) for Business Development (B2B) of the company.

Financial profitable development with critical study in Gap Analysis with significant doubling of EBITDA margins in a period of 2 years. Name of the organization - RSTRCH (150 bedded)

Designation - Chief Administrative Officer

Duration - From June 2017 to March 2018

Location - Nagpur, Maharashtra

Team size - 60

Job Profile

To work in co-ordination with immediate superior.

To look after day-to-day general administration of the hospital and to maintain system & working culture of staff and ensure to maintain discipline in staff.

To ensure effective & optimal utilization of resources needed to carry out the administrative function.

Vendor management: Timely recover of rent for rented blocks for parking / canteen etc. for approval.

Maintaining economy in expenses of Hospital.

To supervise stores to main stock levels, safe guard stores in good condition, check wastages.

To settle (non- clinical) problems of patients.

To ensure release of salaries within the stipulated time including monitoring of employee’s performance & its timely feedback to Management.

Regularization of attendance.

Minimizing absenteeism.

Action on regular late reporting officials.

Monitoring Security activities / control on contractual employees.

Reduction of expenditure on Overtime to the regular & contractual staff.

To manage and sanction the leaves of all employees working in the hospital.

To plan the course of action which needs to be taken from time to time and suggestion if any, for improvement in the field.

To monitor smooth functioning of the OPD, IPD and OT Complex in liaison with business growth.

To monitor and maintain high level of cleanliness and hygiene in the hospital premises.

To take care of various signage for the benefit of patient and visitors.

To ensure proper and safe disposal of hospital waste (BMW) as per rules, monitoring / controlling of proper disposal of biomedical waste, including awareness program for nursing and other staff for proper disposal of biomedical waste.

Timely execution of all deemed duties & responsibility.

Responsible to coordinate with the Director and report daily at appoint hour. SIGNIFICANT ACHIEVEMENTS:

Establishing the Quality Operational of Non-Clinical Processes in the field of Managed Healthcare Operations (Administrative, Financial & Legal).

Strategic Operations & Implementation for Quality Control (NABH & NABL) with definitive Business Development by crossing the break-even to profitable turnover.

Doubling of EBITDA margins in a period of 09 months. Name of the organization - Vivekananda Hospital Pvt Ltd (160 bedded) Designation - AGM (Operations)

Duration - From August 2016 to November 2016

Location - Durgapur, West Bengal

Team size - 40

Job Profile

To develop and review the operational plans for hospital and ensure that the plans are in line with the objectives of the hospital.

To conduct monthly review meetings of all managers to review performance of previous month, set targets for the current month and, devising necessary action plans for improving performance to presentation of P & L report to the Managing Director.

To monitor and ensure the hospital and allied departments meet operational targets.

To ensure quality of services given are equivalent to the policy of the hospital to set standards.

To liaise with the marketing department to ensure smooth, coordinated working of corporate relations and facilitate relevant sales operations, pertaining to the designated territory.

To recommend manpower requirements based on operational efficiency and deficiency.

To conduct periodic analysis of profitability of operations and device plans to reduce costs.

To ensure good industrial relations (Corporate tie-ups) are maintained at the hospital.

To review the operations, vis-à-vis plans periodically and ensure that adequate steps have been taken to coordinate with other departments within the revised plans of the hospital, if any.

To conduct performance appraisal of personnel under me and proposing increments/promotions for them.

To identify training needs of my subordinates and department personnel.

To set up systems and procedures plan relating to all activities of operations department.

To prepare budgets relating to operations and administration department.

To adhere to the safety norms of the hospital, following both patient and staff safety policies.

To ensure all the employees are trained/oriented about the quality system of the hospital. Name of the organization - Narayana Health (400 bedded) Designation - Manager (Operations)

Duration - From June 2013 to Sept 2015

Location - Durgapur, West Bengal

Team size - 30

Job Profile

Ensure complete management of the entire operations network including patient care activities, optimizing the utilization of services, addressing patient complaints and ensuring that all non- clinical processes and protocols are adhered to.

Provides non-medical expertise with respect to planning and establishing goals and policies to improve non-medical management.

Identifying the relevant quality-related training needs and delivering training (in-house employees).

Overseeing effective collation and analysis of customer feedback on daily basis.

Vendor Management.

Negotiation process in the Purchase function.

KEY AREAS OF RESPONSIBILITY:

FINANCIAL RESPONSIBILITIES:

As a Manager for the operations department under my command, to look after Casualty, entire OPD’s, Front Desk, May I Help You, OP Diagnostics feedback, OP and IP Billing with Registration, In-patients feedback, existing due bills and follow-ups, Customer Care and an additional responsibility of Billing, to look after the outstanding bills exceeding the amount of Rs.3, 00,000.00. The overall business strategies for running these departments were set along with the CEO.

Improving the revenue: lower costs while meeting standards, eliminate wastage and thus ensure better profitability for these departments.

Set pricing and make changes in pricing decisions in conjunction with the Head-Marketing and CEO.

Overseeing effective collection and analysis of Customer Feedback.

Business Analytics: Persue and analyze MIS reports for the departments in association with GM- Operations and CEO and take appropriate action.

PROCESS RESPONSIBILITIES:

Set up a study work flow shift-wise for all departments in command to improve work processes and efficiency.

Liaise with departmental heads to reduce turnaround time for various diagnostic reports as well as improving efficiency of processes such as OPD turnaround time with discharge and admission in HINAI.

Help set up Hospital Safety Standards in conjunction with the Chief of Nursing Service, Support Services Manager, Chief Biomedical Systems and GM-Operations. PEOPLE RESPONSIBILITIES:

Advise unit in-charge to conduct on job training & continuous education for staff.

Evaluate/ oversee the work performance of the departments under command.

Recommend leave for personnel under command.

Ensure succession plans in place for departments under command.

To advise cross functional department heads in setting up Personal Development Goals for team members.

Maintaining trackers and preparing reports of departments for presentations.

Set and review KRAs as per the company guidelines for Executives and above.

Allocation of manpower monthly as per the Roster. Name of the organization - The Mission Hospital (300 bedded) Designation - Senior Executive (Operations)

Duration - From April 2008 to Oct 2012

Location - Durgapur, West Bengal

Team size - 15

Job Profile

To administer, direct and co-ordinate all activities of the hospital.

Ensure activities meet with and integrate with organizational requirement for quality management, health and safety.

Continuously review all factors affecting the cost of administration and the operation of the hospital.

To conduct regular interdepartmental and departmental meeting where appropriate.

Assist in the implementation, enforcement and compliance of the hospital policies.

Supports and helps formulate business promotion through identification of target oriented initiatives and guide the marketing activities, in line with hospital sales & marketing plan.

Ensure the processes needed for the Quality Management System (QMS) are established, implemented and maintained, and to impart training as per the policies and standards adhering to NABH and NABL.

Ensuring effective and proper functioning of three clinical committees on a regular basis with the hospital management: hospital infection, pharmacy therapeutics and quality management services.

Name of the organization - Hi-Tech Medical College & Hospital (500 bedded) Designation - Trainee Executive (Operations)

Duration - From June 2007 to March 2008

Location - Bhubaneswar, Orissa

Job Profile

Data Collection and Compilation, Medical Records Investigation.

Initiation of HIS and PALS (Patient Advice and Liaison Service).

Daily Census Collection, Launching new Marketing Initiatives in Healthcare Sector.

Practical Methods and immediate application in solving crisis management with the techniques involved in operations chain management.

Name of the organization - HOLY HOME School

Designation - Administrator

Duration - From June 2004 to May 2005

Job Profile

Teaching

Councelling

Administration

Name of the organization - ADCCO LIMITED

Designation - Human Resource Management Officer (HRM) Duration - From June 2002 to May 2004

Job Profile

Corporate training (in-house) and (out-house).

Organizational development and resource planning in accordance with company guidelines.

Launching of new business development programme.

Bulk recruitment of talent pool for CRM systems and manage the employment data. Name of the organization - CRY, Pune

Designation - Corporate Counsel (Planning & Communication) Duration - From Dec 2001 to May 2002

Job Profile

Corporate communication.

Personnel Management.

Vendor Management.

EDUCATION & PROFESSIONAL DEVELOPMENT

MHA in Healthcare and Hospital Management, IISWBM, Kolkata (2 years). Specialization: Operations Management and Financial Management.

Corporate Planning and Crisis Management, POENTIA, Pune (6 months).

M.Sc. (Biotechnology), Government Institute of Science, Aurangabad (2 years). Specialization: Tissue Culture and Genetic Mapping

B.Sc. (Microbiology), Government College of Arts and Science, Aurangabad (3 years).

HSC (Applied Science), West Bengal Council of Higher Secondary Education (2 years).

SSC West Bengal Board of Secondary Education (2 years). DEMONSTRATED ABILITIES / SIGNIFICANT ACHEIVEMENTS

1st Prize at National Level Debate Competition conducted by Indian Council of World Affairs

(I.C.W.A) in New Delhi (Dec 21-23, 1999).

1st Prize in Oral Presentation entitled “Change of Human Face from Prehistoric to 21st Century” on National Science Day, Pune.

University Topper with 83.0 % marks in the Final Year of Graduation.

Gold medal in 4*100 metres relay in 89th West Bengal State Winter Athletic Meet.

Gold medal in 25th Winter State Federation Badminton Championship.

1st Prize in National Debate Competition from Dr. M.S. Swaminathan entitled

“G.M. Food: Need of the Hour or Scientific Achievement” on National Science Day Celebrations. Projects during management study: (Dec 2006- June 2007)

Four month’s project on “Effective HR-planning and Operations Mapping for Optimal Customer Satisfaction (OP) in CMRI Hospital, Kolkata and peripheral medical centres”. [PALS STUDY]

“Fish-Boat Model” by Time-Motion Study which helps for maximum flow of patients(IP) with least effective time (LOS) and (OP) maintaining the TAT and values involved in Woodlands Hospital, Kolkata.

One-month Internship Training at Calcutta Medical College and Woodlands Hospital, Kolkata.

One-month training as Executive- Patient Services, on the Implementation of LENGABEER Model to identify and schedule the waiting time to visit a Consultant and the impact in dispatch of reports (KIMS, Hyderabad).

COMPUTER SKILL SET

Windows 9-x

If any references required for any official purpose for further declaration, I would be graciously obliged to provide the same.

PERSONAL INFORMATION

Date of Birth : 28 June 1978

Languages known : English, Hindi, Bengali, French & Marathi (primary level proficiency) Passport Number : L 6087765 (valid up to 25.11.2023). Permanent address : 101, Madhav Apartments- V, Ravindra Nagar (Near Rabindra Sabhagruha), Nagpur-440022

Place: Nagpur (India)

Date: 08/11/2022 PARIJAT MUKHERJEE

Contact this candidate