Entry Specialist Data

Janice Maxfield

608-***-**** adtl05@r.postjobfree.com Sparta, WI 54656

SUMMARY

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Methodical Production Worker keeps up with physically demanding tasks and quotas. Works hard to accomplish team objectives. Over 36 years of experience in production, customer service and data entry roles.

SKILLS

Documentation ability

Loading and unloading protocols

Assembly procedures

Product packaging

Product assembly

Shipment preparation

EXPERIENCE

Production Worker, String Swing, March 2016-Current Ontario, WI

Analyzed work orders to determine type and quantity of materials needed for each production batch.

Kept operations area neat and orderly to minimize obstacles. Sorted and packaged products to prepare for processing or shipment. Worked at fast and steady pace to meet production goals. Accomplished production goals by working with speed and accuracy. Boxed, labeled and moved items to keep production lines moving swiftly. Completed product assembly according to standardized procedures. Assembled components into finished product and performed quality inspection to clear for shipment.

Data Entry Specialist, Mathews Archery, Inc., May 1995-October 2015 Sparta, WI

Completed accurate and efficient data entry and database updates to support business operations.

Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.

Identified and corrected data entry errors to prevent duplication across systems. Reviewed and updated account information in company computer system. Exceeded quality goals to support team productivity. Monitored updates to company databases and corrected identified errors. Responded to daily inquiries and requests within mandated timeframe to meet deadlines. Compiled, sorted and verified electronic data against hard copies to support quality control efforts.

Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Educated customers on special pricing opportunities and company offerings. Addressed inquiries, resolved customer issues and managed customer relations. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Operated multi-line phone system and online messaging system to communicate with customers.

Promoted brand and marketing campaigns to create interest with customer. Partnered with internal teams to uncover customer needs and cross-sell opportunities. Recommended and initiated product offerings to meet customer changing needs. Explained benefits, features and recommendations to maximize client retention. Trained new hires on products and services, best practices and protocols to reduce process gaps.

Customer Service Representative, McPherson Archery Austin, MN

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Made outbound calls to obtain account information. Set up and activated customer accounts.

EDUCATION AND TRAINING

High School Diploma

Austin High School, Austin, MN May 1984

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