Desmond Eze

Arlington, VA adtjkr@r.postjobfree.com 240-***-****

Professional Scrum Master – Leveraging +3 years of experience

Summary

Information technology professional with a strong background in cloud computing and cloud architecture. Passionate about building self-managing teams and helping teams achieve S.M.A.R.T goals. Knowledgeable and experienced in all phases of the Software Development life cycle (SDLC), including Agile, software configuration management, Release Management, and Cloud implementations like amazon web services and Azure Cloud.

Technical Skills

Agile/Jira Scrum Coaching Developer collaboration Product backlog grooming User story Relational Database and SQL

Communication skills Problem solving Team Development Troubleshooting Configuration Management Cloud services Database management Firewalls, VPN, and Security products TCP/IP protocol

Epic SAP Kronos

Professional Experience

Johns Hopkins (Sibley Memorial Hospital) Washington, DC June 2019 Present

Scrum Master - Contract

Facilitate sprint planning, daily stand-up retrospectives, stakeholder meetings, and software demonstrations.

Coach teams to higher maturity levels by improving their process and ensuring they adhere to the Scrum framework.

Ensure user stories are 100% ordered, defined, and ready to be worked on by the team.

Use Agile methods and processes to coach product owners through complex problem-solving and solution strategies.

Protect the development team from outside distractions, impediments, or team conflicts and maintain focus on the product backlog project timeline.

Promotes an empowered, self-management, collaborative, multidisciplinary team environment that fosters ownership, creativity, and innovation.

Keep backlog up to date by working with product owners and project managers.

Udemy U.S.A. May 2022 Present

A.W.S. Cloud Administrator

Responsible for architecting, designing, implementing, and supporting cloud-based infrastructure and its solutions

Managing Amazon Web Service (A.W.S.) infrastructure with automation and orchestration tools, such as Chef.

Proficient in A.W.S. services like V.P.C., EC2, S3, E.L.B., Autoscaling Groups (A.S.G.), E.B.S., R.D.S., I.A.M., CloudFormation, Route 53, CloudWatch, CloudFront, CloudTrail.

Experienced in creating multiple V.P.C. s and public and private subnets as per requirement and distributing them as a group into different availability zones of the V.P.C.

Create N.A.T. gateways and instances to allow communication from the private instance to the interest through bastion hosts.

Create S3 buckets in the A.W.S. environment to store files, sometimes required to serve static content for a web application.

Created and configured elastic load balancers and auto-scaling groups to distribute traffic and have a cost-efficient, fault-tolerant, highly available environment.

Inova Fairfax Medical Campus Fall Church, VA February 2014 May 2019 Environmental Service – Assistant Director

Train and mold potential candidates for leadership roles such as lead, supervisor, and operations manager.

Facilitated Hiring, People Hub onboarding, I-9 processing, deployment, I.T.R. (individual training record) completion of new applicants

Revised the staffing model to include position control, on and off the roster, and duty list to determine the number of full-time/part-time employees.

Oversaw operational needs of the client and stakeholders by meeting all key performance indicators such as budgets, staffing, patient satisfaction score, and overall cleanliness of the hospital.

Raised overall H.C.A.P.S. from 72% to 89% by enforcing consistent patient rounding and providing service recovery as needed.

Constant meetings with corporate client leadership to create action plans and corrections with staff operations that will tailor fit clients' expectations and suggestions on improving efficiency.

Monitors and updates individual payroll electronic records of all 95 employees across the portfolio using Kronos

Association of the United States Army (AUSA) Arlington, VA December 2013 February 2014

Help Desk Associate

Responded to client account questions, including billing and field service requests

Created service orders to replace defective parts or request technician assistance

Investigated reported issues and walked customers through scripted service protocol to rule out numerous problems.

Researched client issues to resolve complaints promptly

Remotely install and configure software

Remotely connect and diagnose P.C./hardware/windows problems

Certifications

Professional Scrum Master (PSM1)

A.W.S. Certified Cloud Practitioner

A.W.S. Solutions Architect Associates

Education January 2021 Current

George Mason University, Fairfax VA

Bachelor of Science in Information Technology, Anticipated July 2025

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