Ilaysia Scott

**** ****** ******** *****

Westerville, OH 43081

740-***-****

adtjcj@r.postjobfree.com

Career Summary

Self-motivated individual with a strong customer service background that includes experience in inbound sales. Keen attention to detail with result driven objective. Easily taught and born leader who is ready to lead.

Experience

January 2021- present

Safelite Auto Glass – Sales Representative

●General customer care that includes taking inbound calls to deescalate/resolve customer issues, schedule customer appointments via the insurance company, and file customer class claims.

●Answer questions regarding services

●Facilitate appointment arrangements

February 2019 - December 2020

Nail Tech - Esthetician

●Customer service duties include evaluation of customer skin condition, provide skin care consultation and recommendation for treatment, along with appointment arrangement.

●Responsibilities included waxing, eyelashes installation, and eyebrow shaping

June 2018 - September 2018

Teleperformance - Telemarketer for Ann Taylor

●Assist customers on inbound calls related to online orders

●Deescalate customer concerns

●Troubleshooting customer orders and tracking packages

●Make suggestions on provide resolutions that best fit the customer’s needs

May 2017 – May 2018

Jolly Tots Daycare Center

Caregiver for infant through two-year old children

Communicate and facilitate any questions and concerns of the parents

Education

Graduate of 2018

Beechcroft High School

Graduate of 2019

Aveda Institute Esthetics Program

References:

Upon Request