Undecided
Resume:
Vincent L Guerrero II
**** ***** **. ******, ** *2880
Cell: 951-***-**** adtght@r.postjobfree.com
1
20+ years of experience in the Sales and Customer Service industry.
15+ years of experience in the Horticulture industry
6 years of Supervisory experience in a Retail Horticultural position. o Bilingual (Conversational Spanish)
o Microsoft Office Suite (proficient)
o Google Product Suite (proficient)
o MSB/ RCT (Replacement Cost
Estimation tools)
o Self-Starter
o Exceptional work ethic
o Telecommute/ Remote worker
o Independently capable & Team
Player
o Effective Communicator verbally &
written
o Highly Coachable
o Adaptable
o Organized
o Detail-oriented
o Effective Time Management
o Multi-Tasker
o Relationship Management
o Critical-Thinker
o Ethical
o Fork-Lift Experienced
o CMS/EMS – NetSuite (Oracle)
o Graphic Designer (Intermediate)
o Photoshop (novice)
o Adobe Illustrator (novice)
o Canva (intermediate)
Account Manager, Editor, Designer - Grower's Choice Horticultural Lighting, Ontario, CA
Account Manager: Feb 2021 – Current
o Successful acquisition of 100+ New accounts in under ten months, averaging nine new accounts per month
o Steadily increased sales monthly despite recent economic slowdowns and product shortages.
Technology Acquisitions: Feb 2021 – Current
o Continually introducing relevant Technological aides and upgrading Grower's Choices tools to better manage its daily affairs in inventory, account management, lead management, and marketing.
Design & Editing
o Design email marketing campaigns and social media postings o Product introductions and updates
o Catalogs Ads, and informational flyers
Skills
Professional Experience
Professional Profile
Vincent L Guerrero II
6312 Micah St. Corona, CA 92880
Cell: 951-***-**** adtght@r.postjobfree.com
2
Project Manager, QA Tester & Product Support Tech - Infinite Peripherals, Irvine, CA
Product Manager - ezMetr, ezRidr, ezMetriq: September 2017-July 2020 o Oversaw the direction and developmental progress of the ezMetr application and its branch applications.
o Acted as an intermediary between the stakeholders and the development team o Conducted pilot and beta tester programs for hardware and software. o Conducted product presentations via video conferencing and P2P meetings. o Management of Project MDM and all 3,000+ linked devices.
Implemented application updates through the MDM
o Creation of training materials, videos, and documentation
Quality Assurance Tester – ezMetr, ezRidr, ezMetriq: September 2017-July 2020 o Collaborated daily with an agile dev. team to derive test objectives o Contributed to product innovation from the first time and regular user perspectives.
o Designed manual test scripts, and performed all new and regression tests for every version of ezMetr, ezRidr, ezMetriq, and TaxiContigo
24/7/ 365 Product Support technician – ezMetr: September 2017-July 2020 o Interacted with end users to troubleshoot and resolve application issues judiciously.
Used MDM to review device status and health as well as resolve technical issues.
o Monitored network and escalated more serious trouble tickets to 3rd or 4th tiers when necessary
o Regularly communicated user feedback and bug reports to the dev team through DevOps.
Interim Project Manager – USPS: December 2019 – July 2020 o Largest mobile deployment in the United States, on 336K+ mobile devices. Insurance Agent - Paul Kinan Insurance Agency, Yorba Linda CA September 2015 – August 2017
Dependable source of guidance and knowledge, thus ensuring client retention.
Promotion of ancillary products to existing and new clients o Conducted a comprehensive review of clientele policy portfolios.
Reviews were given upon any policy changes, large or small, between significant service gaps.
New clientele received additional coverage recommendations.
Training and monitoring of entry-level agents and support staff.
Responsive to the needs of my clientele in a prompt manner. Vincent L Guerrero II
6312 Micah St. Corona, CA 92880
Cell: 951-***-**** adtght@r.postjobfree.com
3
Insurance Agent - The Automobile Club of Southern California (AAA), La Verne, CA March 2013 - August 2015
Accuracy of policies written in the 98th percentile.
Maintained a customer service index rating of a perfect 10 (per members surveyed) during my employment.
Objective assessment of personal insurance needs, promoting ancillary product lines whenever possible.
Territory Manager/ Sales Merchandiser - Agri-Tech Industries, San Diego, CA February 2012 - March 2013
Established and maintained 34 accounts in the Inland Southern California area.
Instrumental in establishing a foothold within individual store locations, securing prime locations for product placement.
Responsible for the merchandising and displaying of all products. o Built decorative displays highlighting the products, generating additional interest and impulse sales.
Inside Sales Representative - Global Irrigation, Walnut, CA February 2011 – February 2012
Increased sales by 45%
Improved the general efficiency of the front office and warehouse operations. o Implemented a new notation method when checking orders for accuracy. o Implemented a new organization method for stocking.
Streamlined the order-pulling process of products for shipping.
Reduced shipping errors, thereby minimizing Return Authorizations by 53% Sales Merchandiser - Color Spot Nurseries, Fallbrook, CA December 2009 - February 2011
Increased my Territory Sales by 37% within the first three months of employment.
Active knowledge and educational resource to DIY store associates and end-users.
Highly praised for organizational and merchandising skills o Directly leading to higher foot traffic and impulse purchases. o Sales increased by 64% across the board for all my accounts. Territory Manager - Palm Acres, San Marcos, CA
May 2005 – December 2010
Held the Top Sales position during my five-and-a-half years of employment.
Consistently surpassed sales quota by an average of 15%
Averaged three new house accounts a year, generating new house account income averaging between $160,000 - $185,000+ annually.
Generated over 1.8 million a year in sales revenue. Vincent L Guerrero II
6312 Micah St. Corona, CA 92880
Cell: 951-***-**** adtght@r.postjobfree.com
4
Inside Sales Craftsman - Monrovia Growers, Azusa, CA November 2003 -May 2005
Completed Field training within six months.
o Learned Monrovia Growers product names and propagation methods in half the standard allotted time.
Quickly acknowledged by crucial customer accounts and collaborated with each field representative in my assigned regions.
o Tailored Weekly "Hotlists" per region with color photos and specifications emailed in PDF format to my accounts.
Maintained a 9.5/10 customer service satisfaction index through: o Personal quality inspections of each outgoing order, above and beyond the already strict quality guidelines established by Monrovia Growers. Territory Sales Agent - Hines Horticulture, Fallbrook, CA January 2001 - October 2003
Increased sales in my territory by 102% in the first year.
Worked closely with the store-level garden buyers and their management.
Developed individual product and merchandising plans to best highlight the product for all 28 accounts.
Successfully drove category 5 "shrub" sales in three districts for Wal-Mart's vendor pilot program, with 84% in my Inland Empire and an overwhelming 140% increase in the low desert market.
Achieved success by managing the product mix to suit the climate zones.
Acted as a reliable source of knowledge, educating store personnel and their customers. Garden Specialist & Department Head - Lowe's Home Improvement, Riverside, CA January 2000 - January 2001
Ranked No.2 in Garden sales for the West Coast within the Lowe's organization.
Small regular and fresh plant orders were delivered 1-3 times a week from a diverse selection of plant growers, assuring the best quality products. Cleaning, weeding, and watering schedules were shared amongst the garden staff and vendors to help minimize the workload and maintain a pristine environment.
Developed strong relationships with clientele and contractors.
Held Contractor appreciation days geared towards educating customers and promoting local Landscape Contractors and Gardeners amongst Lowe's customer bases.
Acted as a reliable source of knowledge, educating store personnel and customers.
Scheduling of "How to Clinics" and seasonal events further supported the increased interest and sales.
Vincent L Guerrero II
6312 Micah St. Corona, CA 92880
Cell: 951-***-**** adtght@r.postjobfree.com
5
Mt. San Antonio Community College (Mt. SAC)
Horticultural Science
Riverside Community College (RCC)
Commercial Art, Illustration, and Animation
Education
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