Customer Service Representative
Resume:
DAWN JUSTICE DACUS
adtgee@r.postjobfree.com
Career Objectives
I am a highly motivated organized hard-working individual seeking to secure a challenging professional opportunity, to utilize my skills to the maximum potential. Qualifications
● Strong computer knowledge
● Problem solver
● Ability to answer multi line phones and handle high volumes inbound and outbound calls
● Customer Service background
● Great decision making skills
● Excellent at multitasking
● Detail Oriented
Professional Experience
BMW Financial Services
2016 –2021 Cash Accounting Specialist
Daily office responsibilities:
Posted and applied multiple payments including and not limited to recovery accounts. Updated and entered multiple checks to FS accounts, daily balancing, completed and closed multiple daily maintenance requests in queue, ran daily reports, account research answered multiple inhouse calls and resolution to the customers inquiries, Assigned and worked daily department service queue. BMW Financial Services
2009-2016 Insurance Specialist
Daily office responsibilities:
Resolved and negotiated settlements with total losses as well as damages claims,communicated daily with auction companies. Notified and contacted and performed regular follow ups with claim adjusters regarding status of payments for claims .Processed repair checks, and settlement checks, letter preparations to adjusters and customers, reviewed automobile evaluations, billed required accounts, answered general customer service issues related to customer accounts, review customer insurance policies, research checks, worked daily Service Request queue, negotiated total loss claims.Close and terminate accounts. Along with other misc. requests from adjusters and customer,assigned daily service queue.
BMW Financial Services
2007-2009 Pooled Unit/ Lease End / Customer Service Rep Daily office responsibilities:
Answered multiple inbound calls from dealers, scheduled inspections, assisted dealerships and customers with processing of returned leased vehicles for refinance and or lease accounts into loans, resolved customer issues, educated customers of their lease end inspections, answered multiple inbound customer service calls, approved customer requests to take vehicle out of the country along with preparation of the Permission Letter, on demand decision making, completed multiple follow up issues with dealership and clients.
2006-2007 BMW Financial Customer Care Rep
Handle high volumes of Inbound calls, assist customers with issues related to their accounts, processed payments, and on demand problem solving. Assisted customers with information of their pay off quotes, updated and reviewed customer accounts. Processed customer termination letters, with customer account setup, assisted and explained to customers their contract terms, and insurance coverage, as well as assisting with automatic pay accounts and many other miscellaneous customer requests. Education
Groveport Madison High School
Graduated 1985 Diploma
Eastland Career Center
Certificate of Completion in Cosmetology
1985
Hondros College
Certificate in Real Estate
Licensed Realtor
Active 2022
Certified Loan Signing Agent
Completed Loan Signing System 2021
State of Ohio Licensed Notary
State of Ohio Licensed Online Remote Notary
.
Professional References
Sharon Kendrick, Paralegal
Employer: State of Ohio Attorney General Office
Nita Addrece, Customer Service Representative
Employer: BMW Financial Services
Self-employed Credit Repair Specialist
I ‘Sha dAustin, LPN
Agency Employed LPN
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