TERRA CARSON

An energetic customer service professional with 30 years of experience in the service, hospitality and entertainment industry with proven ability to drive increased revenue profit through new sales and renewing business. Highly skilled in building strong rapport and fostering relationships, able to work fully as a team member and as an individual contributor.

CONTACT

PHONE:

240-***-****

EMAIL:

adtf9v@r.postjobfree.com

SKILLS

Owner and Operator Vittles Catering (18 years)

Proficient in Microsoft Office, EMS, Delphi, ISAC, Hotel SalesPro and Sabre

Serv Safe Certified Food Manager

Meeting and Event Management

Revenue Forecasting

Conflict Management

HOBBIES

Traveling

Cooking

Floral Design

Reading

EDUCATION

Howard University

1988 - 1992

Bachelors of Science, Political Science

WORK EXPERIENCE

Epiq Global

Catering Director for Mintz Law Firm, Washington, DC

September 2020 – Present

Negotiate contracts with vendors and suppliers. Coordinate events from development to execution. Maintain inventory of all food and beverage supplies. Manage multiple projects while meeting objectives and deadlines. Manage event staff.

Valor Hospitality

Sr. Catering & Convention Sales Manager for Crowne Plaza Hotel, Greenbelt, MD

September 2018 – July 2020

Pursued new business opportunities and nurtured existing relationships within the Corporate and Social Catering Market. Marketed property during multi-million dollar renovation.

PHM Management, Carver Hotel Group and Global Hospitality Expert Solutions

Sales and Catering Consultant

January 2017–September 2018

Provided sales taskforce to various properties throughout the United States. Booked approximately $950K in new sales and catering revenue during my assignments and serviced approximately 88 groups.

Davidson Hotels & Resorts

Sr. Catering & Convention Sales Manager for Sheraton Hotel, Silver Spring, MD and Hilton Old Town Hotel, Alexandria, VA

January 2011–December 2016

Initiated verbal and written communication with customers and hotel departments outlining details and specifics of the event including, but not limited to, payment structure, room block management, food and beverage, public room rental, exhibit hall fees, incremental and affiliate revenue streams, performance damages and master billing process.

Loews Hotels

Sr. Catering & Convention Sales Manager for Madison Hotel, Washington, DC

June 2007–November 2010

Executed contracts, managed and coordinated social and corporate catering.

Hilton Hotels

Sr. Catering Sales Manager for Embassy Suites Hotel, Washington, DC

August 2005–June 2007

Served as opening team member responsible for generating a high volume of new social and corporate catering business. Created catering menus, catering collateral and catering department procedures.

Remington Hilton Hotels

Group Sales Manager for Sheraton Pentagon Hotel, Alexandria, VA

November 2002-August 2005

Promoted and advertised hotel as it underwent a $6 million dollar renovation and conversion. Pursued new business opportunities and cultivated existing relationships within the Tour and Travel, SMERF and Government Markets.

Black Entertainment Television (BET)

Travel and Event Manager for BET, Washington, DC

April 1997-September 2002

Managed all logistical aspects from conception to implementation for all VIP and BET Talent Travel Programs. Negotiated contractual arrangements with vendors in the entertainment and travel industry.

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