MARIBEL PINEDO

Bakersfield, CA *****

818-***-**** adtbox@r.postjobfree.com http://www.linkedin.com/in/maribelpinedo

PROFESSIONAL SUMMARY

BILINGUAL (SPANISH) AND MULTICULTURAL ADMINISTRATIVE PROFESSIONAL with experience in business and non-profit organizations, including the Medical and Mental Health fields. Excellent written and verbal communication skills. Effective in multitasking in fast paced environments and in confidential settings. Skilled in developing and maintaining constructive and cooperative working relationships with individuals at every level of the organization to prioritize work and meet goals and objectives. Effectively utilize all technology available to simplify work flow and office procedures.

PROFESSIONAL SKILLS

Provide assistance to all levels of the management team I support

Project Management

Customer Service

Microsoft Office: Word, PowerPoint, Outlook, Excel

Data processing requiring a high degree of accuracy

Scheduling meetings, events and all logistics

Research via Internet and organization documents

Travel arrangements

Patient Access duties: Cross-trained to cover all areas of the hospital for both in-patients and out-patients, Creating patient records, coding accounts accurately, verifying eligibility and out of pocket expenses, requesting authorizations from HMO’s

PROFESSIONAL EXPERIENCE

PERSONAL ASSISTANT 1998 to Present

Fr. Julio E. Roman

Provide executive level support to Fr. Julio E. Roman as needed in all correspondence needs, developing and updating documents, availability, baptism and Mass schedules, typing and translating Homilies for masses and other documents as needed.

Independent Contractor, Amazon Flex Partner November 2017 to 2020

Providing professional delivery services to businesses and private clients via the Amazon Flex App

Independent Contractor, Uber October 2015 to 2020

Providing safe transportation services to passengers and students utilizing the Uber Driver App.

Picking up and delivering food to customers via the Uber Eats Driver App.

PROJECT ADMINISTRATIVE ASSISTANT (Volunteer) September 2015 to October 2015

Strength United (Family Justice Center), Van Nuys, CA

Provided Administrative support to the Executive Director and the Administrative team as part of giving back to the community through the LA Fellows Professional Development program.

CHAPTER SECRETARY AND MEMBER OF THE ADMINISTRATION COMMITTEE March 2015 to November 2015

Greater Los Angeles Professional Experience Unlimited, Canoga Park, CA

Attending the Executive Board and Experience Unlimited general meetings and recording meeting minutes.

Keeping members informed through the dissemination of meeting minutes via e-mail.

Supporting all committees in administrative needs, preparing new member orientation packets, updating documents as necessary and sending them to the IT Committee for uploading to the website for members to access with ease.

EXECUTIVE ASSISTANT April 2014 – March 2015

Administration Department

Los Angeles Child Guidance Clinic, Los Angeles California (Temporary Assignment via Office Team at Robert Half)

Led all administrative and office duties for the President & CEO and the Executive staff.

Completed all duties pertaining to the Board of Directors including communicating via e-mail, US Mail and phone. Scheduled all committee meetings and all logistics. Transcribed documents. Developed and edited meeting minutes. Created meeting packets and forwarded to all committee members via e-mail. Followed up to ensure that members received meeting documents.

Researched information via the internet, L.A. Times archives, Board manuals, and Clinic’s archives for the President/CEO to ensure that information in written material was accurate.

Communicated successfully via verbal and written correspondence with Board members, executive staff, Board of Supervisors and staff of the Los Angeles County Department of Mental Health and all levels of staff of agencies associated with the Mental Health field regarding meeting and conference call updates and cancellations.

Supported the President & CEO in all facets of forming the Behavioral Health Alliance group and Policy of Council Advisors, two important groups involved in the current changes in the Los Angeles County Department of Mental Health.

Developed documents for the President & CEO for presentation to Board members, committee meetings and external agency meetings.

Worked closely with the Vice President of Clinic Advancement and staff in processing donations.

St. Vincent Medical Center, Los Angeles, California, Daughters of Charity Health System

Hospital Previously under Catholic Healthcare West (CHW)

PATIENT ACCESS REPRESENTATIVE January 2004 to April 2014

St. Vincent Medical Center, Los Angeles, California, Admitting Department

Expert in patient registration in the following departments: Main Admitting, Outpatient Lab and X-ray services, Joint Replacement Institute, Los Angeles Spine Surgery Institute, Cancer Treatment Center.

Managing patient registration, updating vital patient demographics and data to ensure proper creation of accounts which are utilized by various departments throughout the hospital for proper billing of services.

Utilization of the AS400 patient registration system. Patients are registered for outpatient labs, physical therapy, MRI’s, Cat Scans, EKG’s, Nuclear Medicine procedures, Surgeries and other services as needed.

Verifying patient’s insurance eligibility and benefits, co-pays and deductibles for all in-patient and outpatient services via Passport, One Source and via phone by contacting the different insurance companies as needed.

Requesting authorizations from the IPA’s for services as needed.

Informing patients of inactive insurance policies and updating insurance records accordingly.

Coding CPT procedures as well as diagnosis ICD-9 codes accordingly for proper billing of Medicare records.

Bed reservation responsibilities: working closely with physician’s offices, IPA's and other facilities in making bed reservations for patients when they are to be admitted to the hospital, as well as for patients who are to be transferred from other facilities, obtaining authorizations from the pre-admissions nurse for the admission.

Admitting Patients into the hospital, obtaining signatures on all pertinent forms to complete the admission process, placing identification armbands on both inpatients and outpatients.

Liaison between the Patient Access Department and physician offices in ensuring proper physician orders, diagnosis and signatures in order to complete the registration and/or admission process for patients.

Preparing cash packages for cash paying patients.

Verifying Workers Compensation claims, obtaining authorization for services and processing patient registration for services.

Calculating patient out of packet expenses and collecting co-payments and deductibles as required by each individual policy.

Providing excellent customer service in every department that I cover.

EXECUTIVE ASSISTANT September 1998 to January 2004

Administration Department

St. Vincent Medical Center, Los Angeles, California

Responsible for all administrative and office duties of the President/CEO, the Senior Vice President/COO and assisting the members of the Management Team as needed.

Maintained complex appointment schedules which involved interacting with all levels of the Executive teams within the Daughters of Charity Health System, the Corporate Office, Physicians and other external organizations and individuals.

Attended, recorded and distributed meeting minutes.

Coordinated catering for meetings, travel arrangements, processing reimbursements and expense reports.

Performed all administrative and office duties requiring a general degree of confidentiality, interpretation, discretion and independent judgment.

Transcription: typed, proof read, and edited and composed highly confidential correspondence, meeting minutes, reports, performance evaluations and other documents requiring independent judgment as to format and style.

Processed documents requiring signatures including invoices, capital purchase requisitions, travel requests, time cards, checks, etc.

Answered heavy phones, screened calls, assisted customers, relayed messages and information within scope of authority.

Greeted and assisted visitors and/or patients, ascertained their needs and provided assistance and information as needed.

Used judgment in prioritizing work activities to achieve excellent outcomes based on deadlines and administrative needs.

Prepared audiovisual presentations and packets for meetings as needed.

In my role as Notary Public I assisted patients with notarizing Advanced Directives and other documents as needed. I also notarized documents for physicians and associates as a courtesy service.

ADMINISTRATIVE ASSISTANT March, 1998 to September, 1998

Nursing Administration Department

St. Vincent Medical Center, Los Angeles, California

Responsible for all administrative duties of the Vice President and the Assistant Director of Nursing Services and the Nursing staff.

Handled confidential business matters for the department.

Primarily responsible for maintenance of business calendar for the division director.

Coordinated all business travel for frequent out of state conferences and meetings.

Composed and typed correspondence, meeting agendas and minutes.

Responsible for updating and distributing Policies and Procedures throughout the hospital.

ADMINISTRATIVE ASSISTANT July, 1990 to March, 1998

Nursing Administration Department

Childrens Hospital Los Angeles, Los Angeles, California

Administrative support to the Assistant Vice President, Director of Patient Care Support Services and the managers of PT/OT and Nutrition Services. Liaison between the Nursing staff and the Human Resources Department.

Devised and maintained complex Excel spreadsheets demanding independent thought and accurate input of data. Sorted and distributed correspondence on a daily basis.

Responsible for orientation of new Associates.

PROFESSIONAL DEVELOPMENT Graduated: October 30, 2015

LA FELLOWS, Los Angeles Valley College, Van Nuys, CA

Career growth through specialized training and volunteerism which combines professional development and volunteerism

Gave back to the community by serving as a Project Administrative Assistant at Strength United (Family Justice Center) in Van Nuys, CA

Networked with professionals throughout Los Angeles Area via Greater Los Angeles Professionals

RELEVANT COURSEWORK

Los Angeles Valley College, Van Nuys, CA

Certificate of Completion in Medical Terminology

Liberal Arts

Chicano Studies

Child Development

Administration of Justice

Los Angeles City College

Certificate of Completion in Transportation, Travel and Tourism,

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