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Data Entry Customer Service

Location:
McLean, VA
Posted:
December 26, 2022

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Resume:

CARL MOORE

* ******** ***** ** 434-***-****

adt9ij@r.postjobfree.com/ Top Secret Clearance (Active)

Passport: Current\ 10 Point Veteran Preference

PROFESSIONAL SUMMARY

Accomplished Security Manager with over 10 years of experience in the Military retired after 25 year of Military Service. Committed to strategic planning and delivery of large-scale objectives while maintaining the highest levels of integrity and respect. Applies advanced technical, business and logistics acumen to streamline processes. Adept a driving cross-functional teams within high-pressure and deadline-driven environments. Microsoft Outlook, Power Point, Excel, and Word, along with Share Point, and Teams along with computer data entry and administrative/office management . I have completed Informational Security, Operational Systems, and Help Desk Experience with McAfee epos, Splunk, and DoD classified information systems compliance. I have over 20 years of Customer Service experience with the military and Security Police Lieutenant at NASA Langley Research Center in Hampton, VA. 23681.

SKILLS

Crisis intervention

Conflict resolution techniques

Background investigations

Safety and security

Military experience

Government security clearance

Emergency Management

Physical Security

Security team management/ Customer Service for over 15 years.

Knowledge and usage of Microsoft Windows, Access, Excel, Power Point, Outlook, Word, and Teams for over 10 years.

WORK HISTORY

Federal Contractor, June 2015 to Present

Employed with ISS Action Inc. at NASA LaRC in Hampton, Va. Serves as a Security Police Lieutenant with a (Top Secret Clearance)

Conduct pre-shift inspections and supervise on-duty shift personnel

Escalate issues and incidents to the Corporate Site Security Manager

Create entries and narratives into the Desk Journal (SharePoint site)

Monitor alarms, video cameras, and other signals

Answer telephones and provide customer service to visitors and employees

Operate the access control system, issues access control badges, ensures required personnel pre-access documents have been properly signed, etc.

Issue and maintain any hard keys in the key management system

Conduct inventories of security staff equipment and report malfunctions

Consistently maintain the documentation and follow standardized procedures in preparation for unannounced audits

Shift Lead of the 1st shift making schedules and evaluating subordinate performance and make rounds in facilities to ensure that they are secured.

Plans, and provides leadership, for the administrative and security programs of the facility. Makes short-term and long-range plans and schedules. Sets goals and establishes objectives and actions to achieve such plans

Directs the activities of all security functions, assigns duties, approves schedules, and delegates authority to accomplish them

Directs the work of other employees, including selection, hiring, evaluating job performance, employee training/development, promoting, and any disciplinary or corrective action including termination, in concert with, and with oversight from, specific corporate personnel

Supervise the enforcement of laws and security protective measures

My duties include performing random vehicle inspections, traffic enforcement, perimeter patrols, and facility checks along with identification checks.

Conduct peer reviews as required.

Establish, satisfy, and apply security and/or information assurance protocols based upon

User, policy, regulatory, and resource factors

Identifies, reports, and resolves security

Violations, and assesses vulnerabilities of systems, facilities, processes, procedures and recommends mitigation strategies and policies.

Computer data entry and administrative/office management.

Security Forces Flight Chief/Assistant Operation Manager, E-7 / June 2008 to July 2012 Retired / with a (Secret Clearance), 65 Sweeney Blvd

Langley Air Force Base, Virginia 23665

Travis Harris 505-***-****

Preformed guard mounts daily, made work schedules

Affecting the protection of Personnel Security and, Property Security.

using security program procedures, guidance or techniques to solve basic problems.

Assisting with studies to evaluate security policies or procedures to identify threats or violations within an organization.

Preformed post checks and Physical facilities building checks

Computer Software: Microsoft Windows Operation Systems, MS Word, Excel, PowerPoint, and Outlook for five years.

Managed a 95 person flights day-to-day security operations and protection for 75 thousand personnel and aircraft valued at 4.5 billion dollars

Proved operational management critical to homeland defense of the United States while securing 80 million dollars’ worth of alert aircraft in support of Operational NOBLE EAGLE/OPERATION DESERT STORM/IRAQA FREDOM

Experience with security and access control along with Customer Service for over 15 years.

EDUCATION/SPECIALIZED TRAINING

NEWPORT NEWS SHIPYARD NUCLEAR MECHANIC, 2013-2016

ECPI University-Newport News, VA Bachelor of Science in Computer and Information Science/ Cyber and Information Security Technology – 2017-Present

Southside Community College-Alberta, VA Associates in Administrative Justice (2009)

Community College of the Air Force-Montgomery, AL Associates in Criminal Justice (2009)

Adult CPR/AED and First Aid (2020)

Completed (NBTS), FEMA Course ICS 100/200/700

AWARDS/SPECIAL RECOGNITION/HONORS

Air Force Commendation Medal: (2009)

Air Reserve Forces Meritorious Service Medal: (2005, 2008)

Armed Forces Expeditionary Medal: (2003)

Global War on Terrorism Expeditionary Medal: (2003)

Global War on Terrorism Service Medal: (2003)

Armed Forces Reserve Medal: (2002)

Air Force Achievement Medal: (2002, 2008)

National Defense Service Medal:(1992, 2001 2008)

Marine Corps Good Conduct Medal: (1989, 1992, 1996)

Antarctica Service Medal: (1988)

Army Good Conduct Medal: (1984)

Army Commendation Medal: (1982)

Small Arms Expert Marksmanship Ribbon (Rifle and Pistol)

Phi Theta Kappa Honor Society: (2018)



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