LATONYA

HAYNES-

CORDERO

adt7vu@r.postjobfree.com

347-***-****

Brooklyn, NY 11234

Dedicated customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the

organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure Customer Service position. Ready to help team achieve company goals. Experienced Injury Compensation Specialist with over 10 years of experience in claims Management and customer service. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A valuable team player!

PROFESSIONAL SUMMARY

ACCOMPLISHMENTS

• Supervised team of 150 employees.

Led my district with becoming #1 nationwide with

bringing back periodic roll employees saving the Postal Service millions od dollars. An accomplishment which was a first and a last for my district.

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Acting Injury Compensation manager for a staff of 5 employees.

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United States Postal Office - Supervisor of Transportation New York, NY • 10/2021 - Current

WORK HISTORY

Maintained compliance with DOT regulations and

accurately documented driver qualifications, permits and equipment information.

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Implement safety talks to improve working conditions for all employees and fostered work environment that

maximized employee morale and engagement.

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Planned and established transportation routes, work schedules and operator assignments.

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SKILLS

• Workplace Safety

• Recordkeeping Accuracy

• Time and Wage Tracking

• Operations Support

• HR Systems

• Customer Inquiries

• Customer Support

Fair Labor Standards Act

(FLSA)

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FECA(Federal Employment

Compensation Act)

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• HR Policies

• Critical Thinking

• Microsoft Word

• Microsoft Excel

Customer Relationship

Management

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• Cost Management

• Training

JOHN JAY COLLEGE

New York, NY • 05/2003

Bachelor of Science: Legal

Studies

EDUCATION

United States Postal Service

FIW Qualified (Facilitator

Instructor )

Certified Safety Specialist

ERMS(Employee Resource

Management System)

Coordinator

CERTIFICATIONS

United States Postal Service, USPS - Injury Compensation Specialist

New York, NY • 03/2010 - 09/2021

United States Postal Service, USPS - Safety Specialist Brooklyn, NY • 01/2007 - 03/2010

Verified that drivers completed required safety training and attended quarterly driver safety meetings.

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• Control & input Time & attendance for employees. Communicate with contractors regarding arrival &

departure of mail via truck.

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• Managed over 50 calls per day

Prepared and updated job description records for all employees across company.

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Maintained strong working knowledge of Department of Labor's Fair Labor Standards Act and other regulations.

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Advised managers and employees on state and federal employment regulations, collective agreements and

classification programs.

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Carried out day-day-day duties accurately and

efficiently.

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Demonstrated respect, friendliness and willingness to help wherever needed.

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• Claims management

Communicate with US Department of Labor regarding

return to work, job offers, rehabilitation, limite duty, light duty and reasonable accommodation.

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• Authorize time for injured employees

Communicate with all levels of management regarding work status of injured employees.

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Facilitate training regarding early claims management to Managers, Supervisors and employees.

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Performed duties in accordance with applicable

standards, policies and regulatory guidelines to promote safe working environment.

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• Managed over 100 employees daily.

Gathered information, prepared reports, and drafted correspondence related to cases.

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Wrote reports outlining safety issues and potential correction options.

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• Led training courses for employees at all levels.

• Recognized, documented and advised on removal of United States Postal Service, USPS - City Mail Carrier Brooklyn, NY • 03/1997 - 01/2007

hazards.

Inspected worksites, practices and gear for compliance with established safety standards.

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Responded to any emergencies as instructed and with utmost efficiency.

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Conducted Safety Program evaluation audits(PEG)with postal facilities.

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• Conducted safety inspections at selected postal facilities

• Ensured compliance with safety rules and regulations Supported audit procedures to check all procedures, processes and work standards.

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• Managed over 100 calls per day.

Communicated customer complaints, requests and

feedback to company management for swift resolution.

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• Distributed mail on foot to residences and businesses. Helped customers by carrying oversized parcels inside residences.

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Carried out day-day-day duties accurately and

efficiently.

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Demonstrated respect, friendliness and willingness to help wherever needed.

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Worked flexible hours; night, weekend, and holiday shifts.

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Performed duties in accordance with applicable

standards, policies and regulatory guidelines to promote safe working environment.

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Maintained energy and enthusiasm in fast-paced

environment.

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Offered friendly and efficient service to customers, handled challenging situations with ease.

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• Represented carriers for grievance issues

Cased mail manually and tied down routes preparing for delivery on foot.

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Proved successful working within tight deadlines and fast-paced atmosphere.

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Represented over 30 employees for union representation including grievances.

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