Sales Associate Customer Service

Heather Meena

614-***-**** HEATHER L. MEENA adt7hj@r.postjobfree.com

Blacklick, OH 43004

www.linkedin.com/in/heathermeena

EXPERIENCE

Omni Lead September 2021 - Present

Party City Holdings, Inc., Columbus, OH

• Oversee and train staff on all aspects of Omni channel services. Assist Store Manager in overall hiring, onboarding, and training of employees in all aspects of the stores operations including cashier, balloon operations, receiving, and coaching through great customer service.

• Assist Store Managers and Project Leaders with NextGen remodels including streamlining planograms and standards, and training new crew members on how to properly execute these tasks.

Store Manager RX June 2019 - February 2022

CVS Health, Reynoldsburg, OH

• Supervise, assign, and direct store staff activities. Assist customers. Promote CVS customer service culture. Provide coaching and feedback when appropriate to store associates. Handle different customer situations in accordance with CVS policy. Execute merchandising strategies including restock, planograms, signage, and maintenance. Participate in and ensure compliance to the CVS Loss Prevention standards. Train, develop, and evaluate crew members, and supervisors. Analyze operating reports and documents and implement changes to increase productivity based on Windings.

• District Carepass Captain: tracking, motivating, and coaching store teams and other store managers about strategies to improve their conversion percentage.

• District Hiring Captain: Ensuring that all stores in the district are fully staffed, assisting with hiring at all locations for different positions, and coaching store managers in effective interview and screening techniques.

Store Manager September 2015 - June 2019

Hallmark, Reynoldsburg, OH

• Ensuring accountability to Hallmark expectations and programs. Delivering coaching based on observations; celebrating wins and looking for opportunities to deliver more effectively. Building an inclusive sales team focused on providing exceptional service to all customers through training and coaching. Partner with peers to gain insight and give feedback to impact both Store and District performances. Recruiting local vendors and building a mutually beneWicial relationship with them. Managing a Social media presence at a local level.

Heather Meena

Assistant Store Manager February 2011 - September 2015 Hallmark, Columbus, OH

• Deliver excellent customer service to build relationships with customers and drive sales, coach and train staff, adhere to payroll standards, write schedules, and ensure that all staff is aware and follow the policies and procedures per company standard. Sales Associate May 2007 - June 2011

Bath and Body Works, Columbus, OH

Marketing Intern March 2010 - September 2010

Ovarian Cancer Alliance of Ohio, Columbus, OH

EDUCATION

Masters of Business Administration, May 2020

Franklin University, Columbus, OH GPA 3.7

Bachelors of Marketing, May 2012

Franklin University, Columbus, OH

Associates of Applied Science in Marketing, September 2010 Columbus State Community College, Columbus, OH

CERTIFICATIONS

Project Management Professional, Project Management Institute Expected Dec. 2022 Pharmacy Technician Trainee, Ohio Board of Pharmacy March 2020 Event Management with Business and Accountancy, Trendimi November 2015 PROFESSIONAL AFFILIATIONS

Daughters of Scotland:

• Treasurer, 2017-2022

• President, 2013-2016

• Secretary, 2009-2012

• Robert Burns Banquet Chair, 2009-2014, 2017-2022 Habitat for Humanity

American Red Cross

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