Customer Service Dollar General
Resume:
Goodlettsville, TN
Goodlettsville, TN
Goodlettsville, TN
CAROL UTSMAN
Summary
I would love the chance to continue to exercise my skills and development as a strong Leader. My passion is leading my team to success and building from
the ground up to fill in when vacancies occur. When taking District 120 I found myself taking over a District from the bottom of the Region and turning it into the top District in the Region. My success has come from hard work and good leadership . I am a Multi-talented District Manager focused on turning around low-performance territories. Highly effective at developing and implementing improvement plans. Enthusiastic about taking on challenging markets.
Skills
Team management
Customer relationship management
Relationship building
Staff development/training
Community involvement
Event planning
Customer training
Data analytics
Coordinating paperwork
Sales solutions
Talent management
Team leadership
Goal-oriented
Strategies and goals
Employee mentoring
Excellent communication skills
Report writing
Strong lead development skills
Experience
Store Training Manager
Dollar General Corp
Supervised and trained a team of 7 while improving store sales by 23%. Interviewed, hired, supervised and trained 7 employees. Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
Resolved customer problems by investigating issues, answering questions and building rapport. Delegated work to employees based on shift requirements, individual strengths and unique training. Managed store appearance, including merchandising and displays, signage, decorations and cleaning. Minimized financial discrepancies by accurately controlling monthly operations budget. Boosted sales by 23% by effectively cultivating customer rapport and delivering superior customer service. District Manager
Dollar General Corp
Oversaw store merchandising, brand exposure and product availability to drive sales. Led district conference calls with 17 Store Managers teams to update and align sales objectives. Returned stores to profitability by reviewing operations, implementing improvements, restructuring frameworks, hiring optimal staff and enhancing training programs. Sourced and recruited top talent for various retail store positions and ensured that recruiting processes met new store opening timeline's.
Produced selling and merchandising programs enhancing the bottom line. Collaborated with Store Managers to improve performance and grow sales. Cultivated positive rapport with associates and team leadership. Temp District Manager
Dollar General Corp
Regional Manager: Matt Mahann
108 harbor view, Blountville, TN 37618 H: 423-***-**** adt73x@r.postjobfree.com 09/2012 to 01/2013
Goodlettsville, TN
1984
Bristol, VA
Strategized business operations, merchandising strategies, and personnel moves. Led district conference calls with team to update and align sales objectives. Cultivated positive rapport with associates and team leadership. Sourced and recruited top talent for various retail store positions and ensured that recruiting processes met new store opening timelines.
mentored team members by demonstrating best practices for sales and customer service. Ensured store was prepared for audits by analyzing marketing and inventory reports. Temp District Manager
Dollar General Corp
Regional Manager : Tim Lester
Streamlined operational efficiencies, tracking weekly sales to develop senior leadership reports for corrective action planning.
Proactively identified and solved complex strategy problems that impacted sales management and business direction.
Set clear objectives and helped team members develop plans to achieve quotas. Trained and mentored sales team members in customer relations, customer service and product placement.
Supervised 140 employees while driving sales growth and profitability. Led district conference calls with 17 teams to update and align sales objectives. Education and Training
John S. Battle High School
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