Columbus, Ohio

614-***-****

adt6ty@r.postjobfree.com

Chania Byrd

Skills

• Customer service

• Communication

• Team work

• Leadership

• Management

• Computer skills

• Problem solving skills

• Negotiating skills

• Quick learner

• Provide exceptional guest service

• Perform first aid

• Respond to emergencies

• Guard activities

Johnson's Real Ice cream- Assistant Manager

May 2014 - August 2017

● Supervising

● Creating schedules

● Recording stock control

● Responding to customer queries and complaints

● Training staff

● Developing growth strategies

Tim Hortons - Crew Member

January 2016- June 2016

● Cashier

● Take-orders

I ● Prepare-food

● Clean

Pet Palace - Pet Care Specialist

July 2017- October 2017

● Provide meals, fresh water and bedding

● Monitor and record pet activities and

behavior

● Clean pet villas, suites and outdoor runs

● Bath and brush Dogs

● Laundry

● Interacting with clients checking in and picking up

JCPenney Call Center — Customer service representative

October 2017- August 2019

Provide customer service via telephone

● Respond to customer inquiries such as

System support

Sales orders

Providing status of availability Shipping information

Method of Payment

Submitting adjustments

● Developing growth strategies

KinderCare Education-Daycare Teacher

August 2019-March 2020

• Monitor and ensure safety of the children

• Monitor indoor and outdoor interactions

• Provide updates to parents about progression, needs and behaviors

• Change the diapers of infants and toddlers

• Design crafts projects and follow a monthly curriculum for children to complete.

• Provide snacks and meals for children

• Makes sure daycare center is clean and organized

• Address and resolve disputes among children

Extended stay America hotel – Customer service representative

October 2019- present

• Answering calls via telephone

• Face to Face interaction with customers

• Responding to customer inquiries such as

Checking guest into their reservation

• Making new reservations

Providing status of availability

Technical support

Method of Payment

Submitting adjustments

Chase Ultimate Travel Rewards- Customer Service Representative

August 2021-present

• Answering calls via telephone

• Gathering information To Specify the Customers needs and concerns

• Creating Flight Car Hotel and cruise Reservations

• Consulting and transferring with other departments

• Providing Status Of Availability

• Submitting adjustments such as exchanges, Cancellations

EDUCATION

EastMoor Academy, Columbus, OH

● 2 years of Word

● 2 years of Powerpoint -High school diploma, May 2017

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