Customer Service Beverage Manager
Resume:
Jaime Pamula
Cheyenne, WY *****
adt6q9@r.postjobfree.com
Education:
Associate's Degree - Business Management/Accounting
Work Experience
Denny’s
Server
February 2017 - Nov 2017
Customer Service, customer relations, cash handling, and teamwork.
Ramkota Hotel
Banquet Captain
April 2016 - September 201m
Organizing, Coordinating, Review all banquet orders. Check all room sets before each event begins. Assist and support banquet chef relating to food items. Ensure serving of food items on time. Ensure cleanliness of china, glassware and silverware. Coordinate with the banquet staff to manage the event successfully. Manage and maintain all inventories for all events.
FireRock Steakhouse - Casper, WY
April 2015 - January 2016
Kitchen Expo
Read tickets and prepare, to order, all food items following standard recipes and procedures within specified time limits (8-10 minutes at lunch; 10-12 minutes at dinner). Prepare recipes and plate presentations, correctly set up according to tickets.
Wyoming's Rib & Chop House - Cheyenne, Wy
May 2014 - March- 2015
Server
Customer Service, customer relations, cash handling, and teamwork.
Village Inn - Cheyenne Wy
January 2014 - May 2014
Shift Manager
Oversee and manage restaurant operations. Maintain safe work practices as well as a positive work environment. Gather and document mid-day and end of day labor and finacial information to send to corporate office. Insure all closing duties are completed properly and close restaurant. Insure exceptional customer service and customer relations is of the highest standards.
Terry Bison Ranch Resort -Cheyenne, WY
August 2010 –August 2012
Food & Beverage Manager
Liaising with clients to ascertain their precise event requirements; Producing detailed proposals for events (e.g. timelines, venues, suppliers, legal obligations, staffing and budgets); Ensuring insurance, legal, health and safety obligations are adhered to; Planning room layouts and the entertainment program; Liaising with clients look for the event; Organizing facilities for car parking, traffic control, security, first aid, hospitality and press; Identifying and securing speakers or special guests; Coordinating staffing requirements and staff briefings; Handling client queries on the day and troubleshooting problems that may arise on the day; Overseeing the dismantling and removal of the event, and clearing the venue efficiently; Responsible for soliciting banquet business and ensuring customer satisfaction with all functions booked; Coordinates and supervises the execution of all banquet functions to ensure clients' specifications are adhered to; Monitoring the actual event to insure that the function runs smoothly and efficiently. Oversees management, budget, and operation of the food service outlet, catering services, and kitchen, and maintains liaison with sales department to ensure maximum profitability
Richardson Construction, Inc.Cheyenne, WY
June 2006-2009
Duties included answering phones, time cards, billing, filing, developing residential housing developments, ordering materials and appliances, participation in city inspections as the general contractor, cabinet installation, cleaning, scheduling sub-contractors, pre-biding future jobs, operate uni loader and backhoe, read blue prints, erosion research, create a write SWPPP (Stormwater Pollution Prevention Plan), maintain erosion control measures practices and procedures, bi-weekly inspections of job sites
Carl’s Jr. Assistant Manager Bullhead, AZ
February 2004-August 2005
Duties included cash handling, team management and supervising, customer service, bank deposits, food preparation, lead safety meetings, taking inventory of store and ordering, open and close restaurant.
Skills:
●Degree in Business Management /Accounting
●Proficient in Microsoft Office
●Proficient in Microsoft 365 ( cloud based program)
●Leadership skills
●Flexibility
●Adaptability
●Inventory management
●Conflict resolution
●Ability to work under pressure
●Ability to multi-task
●Good organizational skills
●P.O.S System/ Aloha
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