Customer Service Hr Manager
Resume:
Sapuni Gamage
Personal details
Sapuni Gamage
adt5n2@r.postjobfree.com
Colombo Srilanka
Skills
self-motivated
adaptable
conscientious
enthusiastic
well-developed skills
flexible attitude to work
energetic
strong organizational Communication
skills prioritization abilities
Goal-oriented
Customer Service Excellence Skills
ability to gain customer's confidence
and
Work well under pressure
Languages
English
Tamil
Sinhala
Profile
I am a self-motivated, adaptable, conscientious & enthusiastic person with well- developed skills combined with a flexible attitude to work. Being accomplished and energetic individual with solid history of achievement in Training and developmental skills. Motivated leader with strong organizational Communication skills prioritization abilities. Goal-oriented and dedicated personality and will represent the establishment with friendly, professional demeanor at all times. Education
Associate Membership Sep 2021 - Present
Sri Lanka Institute of Training and Development, Colombo Membership National Diploma in Training & Human talent
development
Present
SLITAD, Colombo
Human Resource Jun 2018
HRMI, Colombo
Post Graduate Diploma in Marketing Stage I Sep 2017 - Jun 2018 SLIM, Colombo
Preliminary Certificate in Marketing Sep 2016 - Jun 2017 SLIM, Colombo
Employment
Executive - Human Resources Apr 2022 - Present
Assetline Finance Limited
Recruitment and Selections
Resourcing, screening and short listing resumes through various job portals. Preparing offer letter, employment contract and job descriptions, completing joining Formalities and documentation.
Designed HR Forms and Induction Program.
Preparing offer letter, appointment letter, confirmation letter, increment letter, transfer letter, Absenteeism notice, warning letter, showcase notice, experience/service certificate, relieving letter, etc. Tracking attendance, maintaining leave records, issue letters, etc. Coordinating with the External Trainers regarding the Training schedule. Conducting telephone and Personal interviews with the HR Manager, Department Head & Company CEO
Executive - HR & Administration Oct 2020 - Dec 2021 DJI Lanka, Colombo
Checking customer Reimbursement and Settlement
Reserving / Confirming Meeting calendars with the Management Handling Client payments Approving Release orders
Handling Recruitment
Tamil Translation — Trainings
Management Information Training (MI Report) — For Management. Junior Executive - Learning & Development
(T&D)
Nov 2013 - Oct 2020
LOLC Holdings
Monitor, evaluate or record training activities or programme effectiveness. Offer specific training programme to help employees to maintain or improve skills.
Asses training needs through consultation with managers, instructors or customer representatives.
Develop Alternative trainingmethods if expectedimprovements are not seen.Attend meetings or seminarto obtain information for use in training programme or to inform management about the trainingstatus. Management Information Training (MI Report) — For Management. Preparing training calendars and obtaining approvals from the management &Training Bancassurance new recruit — Hygiene &Good Grooming. Checking Training Related Reimbursement and Settlement. Reserving Meeting calendars& managing trainingcost as per approval. Tamil Translation — Trainings.
Achievements
Associate Membership of Sri Lanka Institute of Training and Development with effective from July 2021 (AITD - SL)
References
Roshan Liyanage
Head of Training ~ Allianz Insurance, Colombo
+94-777******, adt5n2@r.postjobfree.com
Mrs. Mihiri Munidasa
Head of underwriting~ Continental Insurance, Colombo
+947********, adt5n2@r.postjobfree.com
Contact this candidate