MICHAEL BRACKETT

Springfield, VA ***** 703-***-**** adt4tb@r.postjobfree.com

Professional Summary

Quality-focused and reliable employee with production management, handyman, and construction management expertise. Knowledgeable about allocating resources, optimizing production, and increasing output with hands-on and dedicated approach. Proficient in applying production strategies and providing excellent customer service. Skills

• Estimating Project Cost

• Home Improvements Sales and Installations

• Problem Resolution and Corrective Actions

• Customer Service Excellence

• Customer Expectations Management

• Production Schedule Review

• Effective Communication

• Creative Solutions

• Provide Onsite Workforce Training

• Staffing Oversight and Team Meetings

Work History

Production Manager 10/2020 to 06/2022

Comfenergy/3 Pros Basements Systems – Sterling, VA

• Managed 2 teams providing daily improvement initiatives to drive gains in quality, flow, and output.

• Consistently reviewed weekly work completed by two installation teams for quality and compliance with company standards and design specifications to minimize errors.

• Standardized production procedures, job roles and responsibilities and quality assurance guidelines for attic insulation and basement waterproofing divisions.

• Maintained company's ability to execute scheduled jobs to meet company quality standards and yearly profitability targets.

Customer Service Specialist 08/2016 to 10/2020

Jim The Handyman – Fairfax, VA

• Resolved customer concerns with quality completion of services to help technician retention and drive corporate sales.

• Engaged daily with over 25 customers to understand and resolve issues and answer product questions.

• Demonstrated in-depth knowledge and understanding of all aspects of product line, pricing structure, and installation objectives.

• Determined charges for services requested, collected deposits or payments, and arranged for billing. Production Manager 07/2013 to 08/2016

Mid-Atlantic Waterproofing Inc – Fredericksburg, VA

• Quickly provided resolution to in-plant and onsite issues to maintain or improve productivity goals.

• Managed continuous improvement initiatives to drive gains in quality, flow, and output.

• Standardized 3 legacy procedures and quality assurance guidelines and updated major employee job descriptions.

• Applied knowledge of business and management principles to strategically plan and allocate necessary resources to complete production.

Installation and Service Technician 07/2007 to 07/2013 Jim The Handyman – Fairfax, VA

• Used hand and power equipment for hoisting, measuring, testing and drilling of various types of installations.

• Followed all company guidelines regarding safety procedures when out in field.

• Provided daily customer excellence with expert service and rapid delivery for customized home improvement projects.

• Prepared over 50 weekly and detailed estimates for company management team to effectively help schedule and organize team resulting in efficiency increase and time management improvement. Construction Manager 09/1999 to 06/2007

B & M Enterprises, Inc – Dale City, VA

• Verified weekly completed projects met or exceeded approved time and quality within cost/budget estimates.

• Monitored subcontractor operations and applied effective time, resource and money management strategies to delivery project completion within or under cost estimates.

• Communicated daily with site vendors to keep project fully operational.

• Surveyed minimum of 2 sites daily to determine material for project completion and accurately managed inventories.

• Oversaw employee attendance record, handled payroll and ordered new materials for sites Education

Construction Management: Certificate Program

Northern Virginia Community College - Annandale, VA This certificate program consisted of tasks in the construction field including construction material and procedure, estimates, site planning, scheduling, safety, and field operations.

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