Profile

Motivated administrator with superior organizational skills and attention to detail, outstanding written and oral communication skills, excellent customer service and interpersonal skills seeks long-term opportunity with growing company where she can work independently as well as in teams while handling a wide variety of tasks.

Experience:

Hertz Transportation Network Company (TNC)

Branch Manager, Catonsville, MD, May 2019- Present

oDevelop, monitor, modify and assure compliance with the annual business plan to ensure the profitability of the business unit

oDirect and organize all reservations and pick-ups, develop relationships with existing vendors such as Lyft, Uber and Pep-boys

oDevelop and implement location strategies to maximize profitability and revenue management opportunities including revenue per unit, etc

oHandle or assist in the resolution of customer service issues

oEnsure a high level of customer service is maintained at or above the area goals

oCoach all staff and empower staff to engage in problem resolution and customer relations

oContinue to increase the market penetration of the branch and increase revenue

oDevelop, communicate, and monitor location and individual objectives and consumer knowledge of brands and services, ensuring that they are in line with overall corporate objectives

oActively participate in the training, coaching, and mentoring of all Branch staff

oComplete performance reviews with all Branch staff discuss strengths and development opportunities

oHold weekly staff meetings to keep employees motivated and informed of business operations

oConduct Monthly Business Reviews with Branch staff to ensure KPI knowledge

oMaintain an environment of positive employee relations

oEnsure that all corporate policies and procedures are administered and followed appropriately by all personnel.

oShift hours may vary depending upon business need.

Hertz Transportation Network Company (TNC)

Transportation Specialist, Marlow Heights MD, May 2018- May-2019

oEffectively communicate the Hertz/Lyft Rental Car Program and Procedures.

oCreating rental car reservation, processing rentals and providing clean and safe vehicles for our customers

oWork in a fast paced environment, while providing helpful customer service that enhances the customer’s rental experience.

o Ensure optimal operational efficacies to provide customer the best rental car experience

oProvide assistance to manager in daily task

The Point at Silver Spring(Temp)

Concierge, Silver Spring MD, February 2018-September 2018

oProvide information about local features such as shopping, dining, nightlife, and recreational destinations.

oReceive, store, and deliver luggage and mail.

oPerform office duties

oPick up and deliver items, or run errands for guests

All My Children Child Development Center

Infant and Toddler Teacher, Washington DC, August 2015 – 2017

oCreate lesson planning.

oEnforce daily instruction.

oImplemented instruction.

Department of Health Finance Health Care Delivery Management Administration (HCDMA), Clerical Assistant, Washington DC,

une 2015- August 2015

oUpdate multiple reports

oSet up meeting times and rooms

oAnswer Phones

oSupport The Division of Managed Care with administrative needs.

Department of Education Teacher Incentive Fund (TIF) Program,

Administrative Assistant, Washington DC, Summer June 2014 – August 2014

oProvided administrative support to the Program Manager and 10 program officers

oArchived closed TIF grants

oMailed grant award notifications

oReviewed performance reports budgets for accuracy

oUpdated grantee performance data

Education:

oBennett College for Women

Theater Major, Greensboro NC, August 2013- December 2016

oMaya Angelou Public Charter School

Washington DC, August 2011- June 2013

oDuke Ellington School of the Performing arts

Theater Major, Washington DC August 2009- June 2011

Certifications & Trainings:

oFood Handlings

oFirst Aid/ CPR

oMandated Reporter

oDealing with Difficult People

oFair Housing

Soft Skills:

oAbility to Work Under Pressure

oDemonstrated ability to direct and motivate teams

oResult orientation with demonstrated history of success

o Highly organized.

oPrevious management experience in a fast-paced environment

oAbility to interface with multi-faceted, cross-functional teams

oCustomer service aptitude - Ability to address and resolve customer service issues

oAdaptability

oDecision Making

oTime Management

oCreativity

oSelf-Motivation

oSelf-Resolution

oLeadership

oCommunication

oTeam Work

oComputer Skills

References furnished upon request

Contact this candidate