Service Representative Customer

SEIHORA HAYES

**** ****** **, *****, **, *****, US • 903-***-**** • adt44i@r.postjobfree.com

Offering over 6 years of related experience in the customer service industry as well as a strong desire to improve service delivery, expand knowledge, and exceed expectations.Dependable, self-motivated, and looking to apply my experience to a role.Hardworking CSR bringing years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers. Dependable, self-motivated, and looking to apply my experience to a role. I have also been a caretaker for over 12 years working in long term care facilities and dedicated dementia units Dedicated to exceeding expectations and leading the team to success. I'm looking for a work from home position in the customer service feild. Heavy lifting

Stocking and replenishing

Data entry

Client-focused

Customer needs assessment

CRM Systems

Quick learner

Customer satisfaction

Customer service

Medical terminology knowledge

Professional telephone demeanor

Time management skills

File/records maintenance

Positive learning process

Microsoft Office

Cold calling

Technical support

High School - 2009

Paris High School - Paris, TX

Nursing Assistance - Some college (No degree)

Paris Junior College - Paris, TX

Dental Assisting - Some college (No degree)

Paris Junior College - Paris, TX

Customer Service Representative Agent - May, 2011 to April, 2013 Tcim - Edina, Tx

Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me. Assisted [Number] customers by answering questions, responding to inquiries, and handling phone requests in an average [Timeframe]. Provided customers with advice and assistance, paying special attention to their specific needs or desires. Answered customer calls promptly to avoid long wait times on hold. Educated customers about promotions to increase sales. Provided primary customer support to internal and external customers in a fast-paced environment. Professional Summary

Skills

Education

Work History

Certified Nursing Aide - June, 2013 to August, 2016 Brentwood Terrace Healthcare and Rehabilitation Center - Paris, TX Kept track of the patient's intake and dietary needs, as well as assisting with feeding. Cared for patients in a [Number]-bed unit, checking on their needs on a regular basis and maintaining high standards of patient care. Built relationships with patients, caregivers, and healthcare teams in order to meet the goals of individual care plans. Assisted with daily living activities such as personal hygiene, feeding, and ambulation. Observed, documented, and communicated patient information to update the interdisciplinary care team and permanent medical records. Carefully and safely lifted patients from chairs to beds using mobility devices and special equipment. Carefully and transport patients using mobility devices and equipment. Customer Service Representative - June, 2016 to November, 2019 ResultsCX - Paris, TX

Used a consultative sales approach to understand customer needs and make relevant recommendations. Kept accurate and current customer account data with manual form processing and digital information updates. Answered customer calls promptly to avoid long wait times on hold. Made certain that clients received excellent service in order to not only maintain, but also to expand, their relationships for future business opportunities.

Have excellent listening skills, including the ability to recognize the problem, show empathy and concern for the person's situation, analyze the root cause, and ensure a resolution.

Provided primary customer support to internal and external customers in a fast-paced environment. Certified Nursing Aide - February, 2019 to May, 2020 Heritage House of paris - Paris, TX

Kept track of the patient's intake and dietary needs, as well as assisting with feeding. Increased patient satisfaction by assisting with activities of daily living such as bathing, dressing, toileting, and exercising. Cared for patients in a dementia bed unit, checking on their needs on a regular basis and maintaining high standards of patient care. Built relationships with patients, caregivers, and healthcare teams in order to meet the goals of individual care plans. Assessed patient needs and obtained necessary care for medical and personal concerns in response to patient alarms and requests. Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness. Volunteered to work extra shifts and overtime to ensure proper staffing and floor coverage during busy periods. Kept track of patient behaviors and vital signs to track any changes in their condition. Certified Nursing Aide - May, 2020 to July, 2022

Patriot Placement & Recruitment LLC - Amarillo, TX Followed the care plan to ensure that the patient's ambulation and exercise needs were met. Was in charge of managing and maintaining patient rooms, common areas, and nursing stations. Assisted patients with basic hygiene tasks like bathing and grooming. Examined patients to look for lacerations, contusions, and other physical symptoms that needed to be addressed. Kept track of patient behaviors and vital signs to track any changes in their condition. Collected specimens, kept track of vitals, and made sure the patient was as comfortable as possible. Assessed people's health by assessing their physical, mental, health, and environmental conditions. Rural Carrier Associate - August, 2022 to Present

United States Postal Service - Paris, TX

Transported Mail and parcels to customer locations on different routes.Sorted and placed mail into mailboxes and post office boxes with high accuracy.Delivered mail to homes and businesses on foot, serving approximately 700+ customers per shift.Inspected truck equipment and supplies and reported any problems or safety hazards to supervisors following each shift. Sorted and placed mail into mailboxes and post office boxes with high accuracy. Delivered mail to homes and businesses on foot, serving approximately 700+ customers per shift. Inspected truck equipment and supplies and reported any problems or safety hazards to supervisors following each shift. Loaded and secured items in trucks to avoid parcel damage during delivery. Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

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