Customer service representative
Resume:
Kaytina Frampton
Customer Service Representative
Contact
Irwin, ID 83428
adt2yd@r.postjobfree.com
Objective
Passionate customer service advocate with experience in diverse roles including management. Empathetic, efficient self-starter with a team-oriented perspective. Works well under pressure.
Education
High School Diploma
Pleasant Grove High School
Pleasant Grove, UT
Experience
March 2022-Present
Customer Service Representative • KLIM
Took phone calls, chats and emails regarding products and taking orders. Assisted with multiple high-level clients and special projects
September 2021- February 2022
Web Content Copy Editor • Boostability
Edited content for SEO value and grammar, maintaining and exceeding metrics and assisting in adjusting procedures to improve department
August 2016- May 2019
GCX Risk Agent • eBay Inc
Evaluated accounts for risk and fraud activity, identified new trends and communicated with department for better methods to protect customers
Key Skills
Project Management
Training
Communication
De-Escalation
Troubleshooting
Empathy
October 2013-June 2016
Senior Student Loan Specialist • CEHE
Assisted students with past due student loans and found solutions for repayment or deferment. Performed skip tracing, consistently maintained highest level of performance in department.
Volunteer
January 2022-Present
Feline Socializer at FourPaws in Rexburg, Idaho
References
[Available upon request.]
Contact this candidate