Infiniti Humphrey

+1-904-***-****

adt2g3@r.postjobfree.com

Summary

I’m a hard-worker and very dedicated in Customer Service Representative role with extensive experience in this role solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company. I’am self driven with the interest of results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. As below you can view that I have the necessary experience to be successful in a sales and customer service and also technical role.

Skills

Work experience

Apple chat 01/2021-current

Remotely

Customer service / IT Tech

• Created new accounts, reset passwords and configured access to servers and file management software for users.

• Assisted customers with various types of technical issues via email, live chat and telephone.

• Devised incisive workarounds and resolutions for IT-related problems.

• Responded to numerous individual tickets every week to provide end-user support ATT / Remotely 10/2019-01/2021

Technical Support Representative

• Assisted customers with various types of technical issues via email, live chat and telephone.

• Supported customers with online billing, access and account issues.

• Handled customer service issues by providing guidance or escalating for advanced support.

• Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.

Kelly Connect Remotely 01/2017- 10/2019

Customer service representative

• Demonstrated excellent ATT

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Educated customers on special pricing opportunities and company offerings.

• Assisted customers with making payments or establishing payment plans to bring accounts current. Education and Training

• Credit card payment processing

• Report creation

• Technologically savvy

• Chat

• Ticket solving

• Microsoft Office expertise

• Problem-solving abilities

• Inbound and Outbound Calling

• Call Center Operations

Southwest Ga Albany, GA

High School Diploma:May 2016

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