Fatema Omar

***** **** **** **. *******, VA ***47 adt1wg@r.postjobfree.com Mobile: 703-***-****

Summary of Qualifications

Diverse industry expertise to include over 25 years of experience in financial services, mortgage industry, retail banking and investment management.

Proven history of delivering both productivity and efficiency through expertise in technology implementation, process improvement and product management.

Effective leader, able to identify areas of improvement, resolve challenging problems and implement the appropriate technology and business solutions.

Provide vision, leadership, and strategic direction essential to ensuring efficient and effective operational transformation.

Strategic thinker that can drive multiple concurrent projects to completion.

Support business growth through implementation of sound controls that safeguard company’s reputation, assets and intellectual property.

Strong analytical background with ability to understand business processes from end-to-end, identify risks and controls, effectively communicate process gaps, and design appropriate solutions.

Extensive experience in enterprise data management, analysis, architecture, governance and analytics.

Build and maintain strong relationships with internal /external customers, partners and stakeholders.

Expert in managing product delivery in an integrated environment where multiple teams / functions work together to produce and deliver sustainable operational results.

Excellent organizational, negotiation and communication skills.

Areas of Expertise

Product Development and Management

Business, Financial and Systems Analyses

Strategic Program and Project Management

Process Development and Improvement

Data Architecture, Governance and Analytics

Risk, Audit & Compliance

Loan Origination, Delivery and Execution

Leadership and Relationship Management

Budget/Forecast and Business Case Development

Agile and Waterfall Software Development

Systems implementations

SDLC Requirement Management

Lender, Vendor and Custodian Management

People and Performance Management

Career Progression

Fannie Mae

Product Analysis Manager /Program Manager-Senior September 2014 – Present

(SF Products and Solutions-Product Management)

Managed the development of single-family mortgage products and implementation of high-profile, large-scale company-wide strategic initiatives using Agile methodology.

Managed the system enhancements and maintenance of legacy system applications for multiple portfolios.(Acquisitions, Custody, Disclosures, Capital Markets and Master Servicing)

Facilitate the Operations Shared Services digital transformations and Agile delivery.

Managed cross functional team of product owners, scrum masters, analysts and testers.

Responsible for overall products vision, strategy, roadmap and execution.

Managed product lifecycle, ongoing maintenance, opportunities for improvements and ensured product strategy is in alignment with business objective.

Managed products intake, backlog (epics/features), roadmaps, prioritizations and release plans.

Partnered with internal stakeholders and senior leadership to develop product strategy and create solutions.

Collaborated with various business groups, product managers and technology partners to ensure alignment on goals/scope, plan critical path and operational risks.

Managed timely and effective products delivery and deployments. Maintain compliance and controls related to products implementations.

Managed Lender/Vendor/ Custodians implementations and coordinated activities to deliver products to the market.

Managed multiple projects simultaneously from beginning to end by developing comprehensive, plans, monitoring projects progress, evaluating complex situations, maintaining timeframes, identifying and communicating projects objectives/status.

Managed/developed budget, forecast and financial tracking of initiatives.

Managed relationships across multiple internal, external groups and senior managements.

Managed the development of product documentation, path to production (P2P) process, data architecture, FAQs, reference materials for internal/external audience.

Supported ongoing production operations in issues triage, analysis, mitigation and resolution.

Participated in resiliency testing for supported applications by creating systems baseline, planning, scenarios, data prep, execution and validations. Coordinated effort across multiple applications and AWS.

Managed relationships across multiple internal/external groups and senior managements.

Represented the unit as an expert to cross functional groups in strategy development and business definition.

Managed and evaluate team performance and provide professional/technical development opportunities, through assignments, mentoring and training opportunities.

Managed, onboard, train FTEs, consultants and service providers to support initiatives.

Managed Enterprise Jira, Confluence boards and status reporting to senior management and stakeholders.

Strategic Initiatives include: Loan Delivery NextGen, Treasury Management System, Document Certification (Doccert), Loan Servicing Data Utility, Funding Express, MF Disclosure Operations Command Center, AWS (2.0) and Enterprise Index Retirement/Transition (LIBOR/SOFR).

Lead Business System Analyst/ Product Owner June 2008 – September 2014

(SF Operations – Product Management- Analysis and Requirements)

For Agile and traditional digital transformation projects, led the development of single-family products across Acquisition, Capital Market, Disclosure, Custody and Master Servicing Portfolios.

Led the implementations of Strategic Initiatives (Loan Delivery, Rule Management, Early Funding, Collateral Management and Hedging, retirements of Portfolio Pooling System and Accounting Data Warehouse).

Managed/Led the organizational transformation from waterfall to agile methodology in coordination with requirements/Agile COE.

Serve as Agile-Lean Practitioner dedicated to mentoring and coaching all levels of the organization.

Lead a team of business analysts responsible for requirements elicitation, analyses, documentation of business priorities and needs for large complex system projects.

Managed projects through business analysis and requirements definition. Partnered with customers to understand business and stakeholder’s requirements. Supported development of research and analysis, market needs assessments, and final recommendation.

Managed projects from beginning to end by developing comprehensive, plans, monitoring project progress, evaluating complex situations, maintaining project timeframe, identifying and communicating project objectives/status.

Managed relationships across multiple internal, external groups and senior managements.

Oversee the development of projects and documentations for multiple applications.

Ensured high quality in business requirement definition, proper documentation and consistency with corporate standards of internal controls and auditability.

Coordinated with management and staff engaged in application development, testing and production implementations to ensure the business requirements are consistently represented and satisfied.

Support ongoing production operations in issues triage, analysis, migration, and resolution.

Represent the unit as an expert to cross functional groups in strategy development and business definition.

Senior Business Systems Analyst July 2002 – June 2008

(SF Operations - Strategic Initiatives-Acquisition Systems Re-Platforming)

Led the impact analysis, data, rules and requirements for Acquisition systems re-platforming initiatives.

Led the projects by performing complex business/ system analyses, defining project scope, and producing comprehensive business and functional requirements following SDLC guidelines.

Led and guide user acceptance (UAT), Blackbox, and End to End testing.

Developed comprehensive test strategy, test plan, detailed test cases event base scenarios.

Created digital data dictionary, source to target mapping, 2k to MISMO and migrated to IMR tool.

Review and analyze business data requirements, source systems, and 2k/XML files to create detailed data mapping and system requirements, including business rules and transformation logic.

Collaborate with business and technology counterparts to ensure successful product implementation.

Coordinated with management and staff engaged in application development, architecture, testing and production implementation to ensure requirements are consistently represented and satisfied.

Ensured high quality requirements documentation consistent with corporate standards and internal controls.

Business Analyst April 2001 – July 2002

(SF Acquisition – Production Management)

Managed lenders and custodians’ portfolios for Mortgage-Backed Securities (MBS) and Cash deliveries.

Collaborated with lenders and custodians to resolve issues associated with deliveries and certifications.

Educated lenders about Fannie Mae’s MBS/Cash guidelines and clean data delivery.

Performed root cause analysis, and developed corrective action plans.

Managed business/financial risks associated with acquisitions processing.

Freddie Mac

Funding and investment Specialist II December 2000 – April 2001

SunTrust Bank

Investment Group Retail Sales March 1998 – December 2000

Branch Assistant Manager February 1995 – March 1998

Education

Bachelor of Science, International Finance and Economics, George Mason University, Fairfax, VA

Management Development Program

Master Certificate in Business Analysis

AWS Cloud Essentials

Certified Scrum Master

Certified Scaled Agile

Certified Product Owner

Information Technology Infostructure Library -ITILv3

Certifications

Systems and Software Proficiency

Loan Delivery (LD)

Desktop Underwriting (DU)

Business Rules (CBRS)

Document Certification (DocCert)

Cash and MBS Delivery Systems

Treasury Management System (TMS)

Collateral Management and Hedging (CMH)

Early Funding /ASAP (Funding Express)

Servicing Investor Reporting (SIR)/ PPA(DCC)

Enterprise Data (EDI)/Collabera/IMR

Jira/Rally/Confluence

Demand & Intake (DI)/Appian

ER Forecasting/ Anaplan

AWS, Salesforce, IBM

SaaS, B2B, B2C,SQL, SharePoint

SDLC, Doors

MISMO/XML/2k

Tableau

Microsoft Office -Word, PowerPoint, Visio, Excel, Project

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