Data Entry Customer Service

Amy Helms

Arthur City, Texas, United States

adt0l5@r.postjobfree.com 903-***-****

linkedin.com/in/amy-helms-544712121

Experience

Customer Service Representative

ResultsCX

Uses numerous computer workstation applications to supply live responses to customers

•Documents customer calls in the database system

•Assists customers with functionality and basic troubleshooting of product or account issues

•Assists in resolving serious complaints and escalated calls

•Maintains up to date level of product knowledge

•Multi Tasks: Listen, input data, proves solutions, navigates through various screens while applying customer satisfaction techniques

Child Protective Specialist

State of Texas

Aug 2022 - Oct 2022 (3 months)

Managing a caseload of children and families, receiving and investigating referrals for possible abuse and neglect and completing assessments. Investigations include interviewing children and families, assessing home conditions and recommending appropriate interventions. LPS II

State of Texas Department of Public Safety

Jul 2021 - Aug 2022 (1 year 2 months)

Process applications for licenses and permits, administer tests, and collect application fees. Determine if applicants are qualified to receive particular licenses or if additional documentation needs to be submitted., maintain records of applications received and licenses issued, and customer service. Science Teacher

Hugo ISD

Jan 2019 - Jul 2021 (2 years 7 months)

Provided instruction and guidance to help students explore and understand important concepts in science, including problem-solving and how to gather evidence to support ideas or decisions. Create lesson plans, present science demonstrations, and grade tests and assignments. Mathematics Teacher

Bonham Isd

Aug 2015 - Jan 2016 (6 months)

Amy Helms - page 1

Created lesson plans to instruct students in general or specialized subjects within mathematics. Prepared math assignments, homework, and tests to impart knowledge and understanding to students. Assess students' progress and abilities throughout the school year. Mathematics Teacher

Roxton ISD

Aug 2014 - Jul 2015 (1 year)

Created lesson plans to instruct students in general or specialized subjects within mathematics. Prepared math assignments, homework, and tests to impart knowledge and understanding to students. Assess students' progress and abilities throughout the school year. 6th Grade Mathematics

•7th Grade Mathematics

•8th Grade Mathematics

•9th Grade-Algebra 1

• RTI Committee

• Junior High UIL Coordinator

• Junior High Class Sponsor

• Freshman Class Sponsor

• Senior Class Sponsor

• Attendance Committee

• Discipline Committee

• Mentor Teacher

Math Teacher

Paris ISD

Jul 2010 - Jul 2011 (1 year 1 month)

Created lesson plans to instruct students in general or specialized subjects within mathematics. Prepared math assignments, homework, and tests to impart knowledge and understanding to students. Assess students' progress and abilities throughout the school year.

• 6th Grade Mathematics

• 7th Grade Mathematics

• 8th Grade Mathematics

• Calendar Committee

• Discipline Committee

• Teacher of the Year 2012-2013

• Mentor Teacher

Billing Specialist

McCuistion Regional Medical Center

Jul 1991 - Apr 1998 (6 years 10 months)

Electronically filed insurance claims

•Customer Service

•Confidentiality

•Medical Records

•Phone Etiquette

Organizational Skills

Amy Helms - page 2

Education

Texas A&M University

Bachelor of Interdisciplinary Studies, Elementary Education EC 2006 - 2008

Paris Junior College

Associate of Science, Elementary Education and Teaching 2004 - 2006

Licenses & Certifications

Teacher - State of Texas

Issued Dec 2008 - Expires Apr 2024

Kindergarten And Primary School Teacher Certification - State of Texas Issued Dec 2008 - Expires Apr 2024

Skills

customer satisfaction • customer service • database administration • english • insurance • mathematics • telephone skills • Time Management • Microsoft Office • Data Entry Honors & Awards

Alpha Chi - Paris Junior College

2006

Honor Society

Phi Theta Kappa - Texas A&M University-Commerce

2007

Honor Society

Amy Helms - page 3

Contact this candidate