Assistant Customer Service

Carl Kondos

Human Resources (HR) Management

adsw21@r.postjobfree.com • 520-***-****

linkedin.com/in/carl-kondos-12612ba1 •

Sierra Vista, AZ, 85635, US

Highly analytical and forward-thinking professional with substantial experience leading all facets of HR operations management, recruitment, staff training and development, and employee issue resolution, while designing comprehensive HR solutions to ensure alignment with the short-and long-term business objectives.

Qualifications Summary

Proven success executing strategies that drove exceptional talent acquisition, workforce/succession planning, employee engagement/retention, change management, and leadership development.

Demonstrated history of conducting root cause analysis to identify and resolve problems disrupting operational efficiency of HR functions and processes.

Possess in-depth knowledge of workers compensation case file management and behavior-based safety principles.

Self-starter with innate capacity to learn new procedures and adapt to ever-changing demand of HR industry.

Articulate and refined interpersonal communicator; adept at building and strengthening productive working relationships with stakeholders across all levels.

Areas of Expertise

Human Resource Management

Relationship Management

Compensation & Benefits

Cross Team Collaboration

HR Reporting & Documentation

Continuous Process Improvement

Learning & Development Initiatives

Payroll Administration

Ongoing HR Support & Guidance

Employment Law & Guidelines

Talent Acquisition Operations

Complex Problem Resolution

Induction & On boarding

Regulatory Compliance Assurance

Employee Record Management

Career Experience

Teleperformance USA

Human Resources Manager 2019 – Present

Senior Human Resources Coordinator 2018 – 2019

Human Resources Coordinator 2006 – 2018

Direct end-to-end functions associated with HR in collaboration with management teams, confirming continuous delivery of excellent operational support to +700 employees, guiding on policy interpretation, improving employee engagement, and building moral while increasing productivity and retention. Lead planning and organization of regular meeting to ensure optimal flow of communication at all levels. Leverage We Care, HR Inquiries, and Let’s Connect, conduct deep dive investigations, address/resolve employee issues to enhance satisfaction ration. Liaise with corporate HR/legal departments to confirm compliance with regulatory standards and reduce legal risks in day-to-day employee management. Utilize ADP payroll systems to aid in payroll processes. Oversee full lifecycle of staff learning and development, including needs/requirement assessment, creation/execution of training and leadership programs, and follow-ups/feedback for achievement of set objectives.

Key Contributions

Headed all operations related to development and deployment of “COTW” quarterly initiatives and monthly employee “Focus Groups” to increase employee engagement.

Optimized employee buy-in via smooth transition of Aegis during sale to Teleperformance and onboarded AllianceOne into the Sierra Vista site.

Steered recruitment, job fairs, induction, and interviews to generate qualified traffic and attract competent resource.

Administered compliance-related recordkeeping and maintenance, involving employee files, eFile, eI-9’s, and WOTC.

Engaged in new hire orientations, quarterly safety committee meetings, and Health & Wellness briefings to deliver compliance training in line with defined company guidelines.

Devised and deployed processes to ensure compliance in Service of Process for EEOC claims, record requests, garnishments, and legal actions.

Promoted safe and injury-free Workplace through strict compliance assurance with OSHA regulatory requirements.

Aided in employee benefit programs via efficient coordination of details, including but not limited to, health, dental, disability, life, 401(k), and COBRA.

Education

General Studies – 2 Year Program

Cochise Community College, Sierra Vista, Arizona

Professional Development

SHRM-CP certification in 2019

Six Sigma Yellow Belt - YellowHouse

Effective Personnel Management – Cochise Community College

ACE Blue & ACE Silver Certificates – Aegis USA, Inc.

Burger King University (Graduated)

Blimpie Subs & Salads University (Graduated)

Individual Development Program (IDP Mentor Program) – Aegis USA, Inc.

Technical Proficiencies

Microsoft Office suite, COPC – People Playbook, ADP & KRONOS payroll systems

Awards

Blue Diamond Award Winner Q3 2016 and Q2 2018

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