Manager Branch Customer Service

CHRISTINA A. PIZZUTO

484-***-**** adsvm1@r.postjobfree.com

Dutchess County, NY

Greater Philadelphia, PA Area www.linkedin.com/in/christina-pizzuto-0309b84b

RETAIL STORE MANAGER BRANCH MANAGER DISTRICT MANAGER

Expertise in retail management with extensive experience in customer service, merchandising and employee training across various fashion brands. Capacity for communication and collaboration, translating brand directives into actionable items, promoting sales objectives and customer satisfaction.

Customer Service Inventory Control Shrinkage & Loss Prevention

Visual Display & Merchandising Recruiting Training and Development

Adaptive Organized Positive Attitude Team Leadership & Coaching

Detail-focused Independent Self-motivated Time Management Creative

Compliance Oral and Written Communication Interpersonal Skills Goal-oriented

EMPLOYMENT

Claire's Stores Store Manager 2021- present

Jefferson Valley Mall, Jefferson Valley, NY

COLOR STREET Team Leader 2020 - present

Independent Consultant

Achieve regular goals of beauty product direct sales while attracting and training new stylists.

Manage daily Social Media group to promote sales and brand recognition .

Create on-brand graphics, promotional media and marketing materials.

Host private sales parties to demonstrate product and recruit stylists.

Maintain inventory and collaborate with other stylists to promote customer service.

Oversee and coach down-line team of 10 stylists.

WILSON’S LEATHER Store Manager 2015-2020

Philadelphia Premium Outlets, Pottstown, PA

VF Outlets, Wyomissing, PA

Led team seamlessly through location changes, inventory reduction and closure of $2.5 million store.

Processed stock including return-to-vendor, markdowns, damages/salvages, and yearly inventory.

Wrote and administered reviews of employees and Assistant Manager.

Conducted loss prevention (LP) training and Assistant Manager development and training.

DEB SHOPS Store Manager 2012-2015

Exton Square Mall, Exton, PA

Coventry Mall, Pottstown, PA

Reduced shrink by over 90% while managing 60 total employees in two high-volume store locations.

Conducted one-on-one and group hiring interviews and orientation programs.

Managed and followed up on division of labor (DOL) assignments.

Created sales projections and goals on daily/ weekly/ monthly basis.

FOREVER 21 (including former HERITAGE1981) Store Manager 2007-2012

King of Prussia Mall, King of Prussia, PA

Philadelphia Premium Outlets, Pottstown, PA

Worked one on one with corporate visual team and DM.

Created visual/ window presentations while following company direction for signage and marketing.

Developed daily sales chart, floor zone charts and hourly projections displays to support team.

Conduct management meetings to review business and touch base with district manager and corporate audits compliance.

AEROPOSTALE Store Manager 2002-2007

Plymouth Meeting Mall, Plymouth Meeting, PA

Montgomery Mall, Montgomeryville, PA

Received ACE award

Supervised floor sets and re-merchandised displays based on sales.

Received and processed shipment while maintaining a well-organized stock room.

Created personnel files and weekly schedules, ensuring proper coverage of store.

Ensured all customers were courteously greeted with sense of urgency.

EDUCATION

(Coursework) Associate’s Degree in Music Education and Performance

Dutchess County Community College, Poughkeepsie, NY

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