Sarala Pandey

614-***-**** adsvbw@r.postjobfree.com

Columbus, OH linkedin.com/in/sarala-pandey-37a8105

IT QUALITY ASSURANCE LEADER

FOOD SERVICE RETAIL FINANCIAL SERVICES HIGH TECH

IT Quality Assurance leader with expertise planning and delivering optimized quality outcomes for organizations across multiple industries and technology platforms. Sarala’s experience covers the full range of QA functions from hands on execution to strategic planning, and includes team development. Sarala’s 24 years of experience across all domains of the QA function puts her in a unique position to collaborate with Senior Leaders to optimize QA investments to meet the business agility, customer experience, and quality goals of the business. Based on her experience with multiple ERP, digital, Point of Sale, and other platforms in the Retail, Food Service, Financial Services and High Tech Industries; Sarala has a proven track record of successfully building QA competencies using best practices in multiple environments. Within her community of practice she is highly regarded having spoken at multiple events in the last few years to and is actively involved with promoting Women in Technology as a founding member of Step Ahead Tech, https://www.stepaheadtech.org/. Sarala was awarded as Smart Women Trailblazer Honoree http://www.sbnonline.com/article/smart-women-awards-2018/#Pandey

SPECIALTIES & SKILLS

IT Quality Assurance

Software Development Lifecycle

Process & Test Automation

Digital Solutions / Platforms

Business Intelligence

Enterprise Resource Planning

EXPERIENCE

CHIPOTLE MEXICAN GRILL December 2019 - Present

Senior Quality Assurance Manager Quality Assurance Manager

Robotic Process Automation (RPA) Application Manager

Standardized QA methodology and tailored it to support all restaurant system and corporate application projects improving the quality outcomes of IT deliveries. Adopted by 17 total projects to date.

Collaborated with the business to evaluate existing testing strategies, gain buy in for improvements, and implement improvements resulting in both better IT quality outcomes and efficiency of QA activities.

Restructured the test and defect management tools to enable better reporting and metrics to enable continuous improvement initiatives for both the QA and development teams.

Raised Chipotle brand in local market through attendance and speaking engagements at QA conferences and professional Meetups.

Lower cost of QA and expand test coverage by establishing an automation capability that was adopted by restaurant systems, finance / supply chain systems, customer support / service systems, and time entry systems. Adoption in on-going as executive see the business case of lower cost and improved outcomes.

Developed a new capability of Robotic Process Automation in UIPath by developing training materials to enable all manual testers to gain automation skills with UIPath to position team for future growth and adoption by the business

HUNTINGTON NATIONAL BANK April 2010 to 2019 November

Senior Quality Assurance Manager Quality Assurance Manager Lead Quality Engineer

Manage and ensure consistent Software Quality Assurance program and reporting with a team of 40+ and over 10 different applications with approximately 8 release annually. Provide leadership in planning, developing, administering, reporting, and implementing Quality Assurance process and methodology programs within Digital and outside of Digital within HNB, her focus is on take preventive action rather than reactive.

Key Contributions

Manager responsible for quality assurance of Retail Online (ROL), Business Online (BOL), Online Account Opening (OAO), Mobile Applications, and Huntington.com (COM).

Guided & assisted the QA team and business partner in reviewing the test coverage and test execution strategy, making significant positive change to add quality and efficiency. Introduced the regression and smoke testing strategy to the IT and Business segment.

Restructured the testing tool (TFS/MTM) to improve the QA status report. Partnered with the TFS admin to build the work flow for tests and defect management.

Continuously learning new and emerging technologies and methodologies by attending QA conferences and professional Meetups.

Worked with the Application/automation architect to design and implement a Huntington-specific training course to convert manual testers with no coding experience to Ruby/Cucumber automation testers. Training was conducted as either 1:1 focused on active project work or in groups focused on team domain knowledge.

Provided multi-million dollar savings across Huntington as QA manager spreading the Enterprise Automation Program via increased test coverage (full regression and release testing with immediate feedback), task automation (data creation, reporting & metrics, environment setup), time savings (reduction of manual test cases, alignment of standards & practices across segments), application quality (smoke tests integrated with CI build process, automated code analysis metrics), and cost reduction (defects discovered earlier in SDLC, minimizing project & off-release support hours).

Worked closely with the Product Team to communication application status, which included daily standups, project status meetings, Enterprise QA manager meetings, Release meetings, bi-weekly QA team meetings, and external project manager status meetings.

Performed a tool & technology audit for each project to determine team needs and develop a staffing profile to ensure successful delivery. This activity involved working closely with the BSA manager and QA managers of upstream/downstream applications to ensure proper resource alignment.

Led the effort to convert all members of Digital QA to automation developers, designed an extensive Continuing Education program for all Digital, and held biweekly 1:1 sessions with each direct report on the status & career development. In each 1:1, the colleague worked on establishing SMART goals (Specific, Measurable, Achievable, Relevant, Time-Bound).

Built QA team and process from ground level then stablished a strong QA process and team of 12 within 6 months. Also supported company’s vision to stablish and utilize offshore team. HNB initially hired Sarala as Quality and Process champion since HNB had just stablished the QA organization late 2009. Worked independently, stablished testing process, strategy and tool then trained and managed multiple testing resources who were converted as a QA from BSA role. Also documentated all the process and procedure and maintain standards across the business segment.

Key Contributions

Audited the HNB process, tools, and the SDLC process while managing four resources.

Introduced the best industries practice to restructure QC defect process.

Reviewed existing test plan documents partnered with an audit to understand business expectations. Implemented the updated test plan across HNB including approvals by key team personnel.

Assisted with the requirement review process, defect management process, test script review process, test coverage strategy, and reporting process. Involved the QA resources in the SDLC during the requirements and scoping phase. Built a requirement review checklist for the QA team.

Coordinated between the QA managers, QA Lead, and QA Analyst to improve the performance & productivity of the QA team.

DSW BTS LLC Inc. April 2009 - Oct 2009

Lead Quality Assurance Engineer (Contractor Position)

Hired as an independent contractor to fulfill QA lead position to manage multiple contractors and projects.

Key Contributions

Responsible for requirements gathering, designing, developing, and implementing methods to test and troubleshoot newly developed or redesigned products and systems. Planned & developed the test scripts, executed test methodologies, provided technical support, and designed test result reports.

Reviewed the Functional spec and developed test case for Signature Capture device

Sypherlink, Inc. Sept 2007 - April 2009

Lead Quality Assurance Engineer

Sypherlink newly stablished small company with team of 25, Sarala was brought in to play QA role and stablish the QA team and process, procedure and standards.

Key Contributions

Responsible for requirements gathering, design & development of test plans.

Troubleshooting of newly developed or redesigned products and systems.

Planned and executed test methodologies, provided technical support, and designed test result reports. Worked with developers throughout all the stages of software development life cycle while managing the projects from start to finish.

Established the Quality Assurance department and setup the test lab.

Developed and implemented testing process strategy for Harvester, Integrity, and Harmonizer projects

Trained and provided guidance to team members. Partnered with BSAs to provide good requirements for QA, and also train the Developers in the defect management process.

Sterling Commerce, Inc. (Columbus, Ohio) April 1997 - Sept 2007

Lead Quality Engineer Senior Quality Assurance Engineer QA Assurance Engineer

Key Contributions

Assisted in the execution of functional, application, manual and automation regression testing, and system testing on multiple applications.

Developed and implemented testing process strategy for offshore test team

Tested alpha and beta versions of the division’s products.

Developed and implemented testing process for offshore team.

Trained the automation testing team in both US and Bangalore with the testing tools TestDirector and Winrunner.

Responsible for coordinating development cycle between Bangalore and Dublin management.

Supervising, evaluating, and monitoring Bangalore team work.

Provide technical guidance, planning, test execution methodologies, and evaluating test result reports. Worked with the developers throughout all stages of software development life cycle while managing the projects from start to finish.

Online Computer Library Center March 1996 - March 1997

Quality Assurance Intern

Key Contributions

Wrote test programs for checking the validity of database information using FQM (Fundamental Query Module) via DBDBA.

ADDITIONAL RELEVANT EXPERIENCE- Community Service

Founder of Step Ahead Tech- https://www.stepaheadtech.org/

Recognized by 10TV local news :- https://www.10tv.com/article/summer-camp-teaches-coding-central-ohio-teens

Former Member of National Advisory Board of WELD (Women for Economy Leadership)

Smart Women Trailblazer Honoree – 04/17/2018

ohttp://www.sbnonline.com/article/smart-women-awards-2018/#Pandey

An Active member of Women, Ability and Asian BRG at Huntington National Bank. 2014- 2019.

Board member of ETSS (Ethiopian Tewahedo Social Service), one of the largest refugee organization in Columbus. 2017- 2019

President, International Student Association- Capital University, November, 1996 – May, 1997

PUBLIC SPEAKING ENGAGEMENTS

Topics

“How to change the world? By developing future women leaders!”

“Maturing Enterprise Quality”

“Working with the Remote Team”

“From Loose Group to Effective Group”

Events:

Codemash – 2018 and 2019 Jan

Code Pal Usa – 2018

Music City Tech- 2018

QA Or The Highway – 2019 Feb

LeanAgile 2019 – 2019 Mar

AgileCincy- 2019 Apr

Beer City Code- 2019 May

2019-bacon-information- 2019 Aug

STARWEST 2019- 2019 September

EDUCATION AND CERTIFICATIONS

Bachelor of Science, Computer Science

CAPITAL UNIVERSITRY, Bexley, OH

Certified Professional Scrum Master (PSM I)

Certified Professional Scrum Developer (PSD I),

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