Customer Service Store Manager
Resume:
Lexin Rivera
Dodge City, Ks 67801
Phone: 620-***-****
E-Mail: adsspq@r.postjobfree.com
Professional Summary
Over the years with my jobs and working hard earring manager positions I've learned a lot. I've learned about customer service, connecting with the client and how each responsibility each person is assigned comes to the bigger picture of a great functioning company and place.
Skills
Inventory control
Staff management
Customer service management
Employee training
Loss prevention
Employee training and development
Customer service
Revenue growth• Bilingual
Experience
May 2021 to Current
Maurices Dodge City, Ks
Store Manager
As a store manager I have to supervise other workers I'm currently working with. I either come in during the mornings, check everything is in order and start opening up the store or I come in the afternoon and attend to the customer and then proceed with closing duties. With closing and opening I'm in charge of money in the register, keeping track of sales, lead by example and giving customers great customer service.
Delegated assignments to meet coverage needs and maintain store standards.
Promoted team-oriented culture with common sales, service, and productivity goals.
Flexed store business strategies and personal selling techniques to contribute to financial results.
Developed quality talent from within to retain engaged employees and remain competitive.
Revamped systems, processes, and training programs to reverse underperforming store metrics.
Worked on sales floor and interacted with customers and employees to maximize and expand potential.
Established customer relationships to generate more business, maintain store profitability, and expand brand loyalty and recognition.
Set forward-thinking policies to meet business needs and boost team success.
Optimized business performance with consistent data tracking and analysis of ongoing operations.
January 2019 to February 2021
Miss Kitty's Cafe Dodge City, Ks
Restaurant Manager and Waitress
As a waitress and a manager I had multiple tasks throughout the day. I had to open the store up which would include preparing salads, folding silverware, taking chairs down from the night before and etc. I would strive to give great customer service to thrive as a waitress. Being a waitress helped me become a great multitasker as you have to jungle multiple things. Afternoons I'd usually come in at catch up on the rhythm of the day. I did my waitress duties and would close the restaurant at the end of the night.
Thoroughly swept and mopped floors, and stocked restrooms.
Delivered stellar customer service by remaining accessible and friendly.
Presented menu promotional items as directed by supervisor, helping to move aging inventory and reduce food waste.
Provided information on sustainability and sourcing for locally-derived and seasonal ingredients in available dishes.
Sanitized dining areas, restrooms and preparation areas.
Prepared cold order salads and appetizers to support kitchen staff.
Anticipated and fulfilled guest needs and clarified specialty orders to avoid errors.
Learned current menu items, ingredients and preparation methods to share with ordering guests.
Reset food stations and dining areas to prepare for next shift or large parties.
Verified customer identification and age for alcohol service.
Transported food products, cleaned tables and counters, and stocked dining room supplies.
Entered orders, delivered food and beverages, and processed payments.
Fostered fun atmosphere and family-style work environment.
Cleaned and reset tables quickly between each customer group.
Assisted bartender with managing deliveries to customers in different sections.
August 2018 to August 2019
Sunnyside Elementary Dodge City, KS
Paraprofessional
I was a para working with kids. I would have the opportunity to take kids who are learning a new language and help them out since I'm bilingual. Even if a kid did not speak the languages and I, I would be able to find different ways to help as I once did which helped a lot. I would be assigned different duties such a lunchtime and recess. It helped me with focusing on many things at once.
Assisted certified staff in devising strategies for reinforcing learning materials and developing student skills.
Compiled materials, set up visual aids, and organized supplies for planned lessons.
Worked with students in small groups to help reinforce learning objectives.
Arranged stations and assisted teachers during specific activities.
Monitored student behavior and maintained classroom order to keep environment learning-focused.
Communicated well with parents to involve each in educational processes and enhance student support.
Prepared administrative reports for teachers by documenting attendance, assignment submissions, and class participation.
Created and maintained, in coordination with lead teacher, child-centered educational environments.
Organized and labeled materials and displayed students' work.
Distributed textbooks, workbooks, and papers.
Observed students during activities and assignments to document their strengths and weaknesses.
May 2017 to August 2018
Paletera Río Grande Dodge City, KS
Ice Cream Server
At the ice cream shop I would work both the shop and the concessions. I would make and prepare desserts. I would often work 24 hour tournaments and go back in fourth between different sports fields. It was a great job for a highschool student.
Assisted customers in sampling ice cream products.
Delivered fast, friendly service with knowledgeable support for wide-ranging questions about ice cream options.
Scooped ice cream to correct specifications, minimizing over-scooping and reducing waste.
Made waffle cones and waffle bowls from scratch using waffle irons, bowls, mixers, and ingredients.
Worked drive-thru windows and operated equipment associated headsets and POS systems to smoothly handle high customer volumes.
Memorized customer orders and made correct ice cream dishes.
Education
May 2018 Lexin Rivera Dodge City, KS
High School Diploma
I graduated highschool with some college.
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