Lisa Albanese
Stillwater, OK *****
adsm9s@r.postjobfree.com
Your prime value to an organization is:
• Your driving forcefulness and determination to achieve goals. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Patient Care Advocate
BroadPath Healthcare Solutions WFH
January 2022 to September 2022
• Patient verification
• Medication accuracy and ordering
• Patient education
• Conflict resolution
• Deescalation
• Taking calls
• Prolem-solving
Delivery Driver/Courier
Gopher Courier and Taxi - Silver City, NM
October 2020 to March 2021
• Maintained route logs
• Collected medical lab samples from designated pick up locations
• Delivered lab samples to a designated drop-off point for an extensive testing laboratory. Administrative Assistant
Spherion Staffing Solutions – Air Controls - Billings, MT November 2019 to May 2020
• Routinely created reports using Microsoft Office and proprietary programs
• Processed accounts payable and receivable for busy and expanding HVAC company
• Took incoming calls from the public, potential and existing clients
• Maintained file system
• Performed other duties as assigned
Licensed Support Staff
Ron Sanchez State Farm Insurance - Billings, MT
June 2018 to October 2018
• Developed relationships with new and existing clients
• Took payments and gave quotes by phone and e-mail.
• Warm-transferred clients to the claims department as needed Loan Servicing Specialist III
Wells Fargo - Billings, MT
March 2017 to May 2018
• Processed large volumes of mortgage reinstatement data to generate accurate quotes using propriety software programs
• Generated manual quotes for mortgage reinstatements
• Constant collaboration with a large and diverse team Independent Agent Representing Aflac
Aflac Insurance - Billings, MT
April 2016 to May 2018
• Provided additional health benefits to individuals and businesses
• Effective networking in communities
• Built lasting relationships with new and existing clients
• Insurance claims
• Conducted business meetings from one-on-one to large groups
• Frequent public speaking, up-selling, and de-escalation
• Employee health benefit and technology education Education
Bachelor's in Business Administration
Colorado Technical University
January 2017 to May 2018
High School Diploma
Powell High School
Skills
• DATA ENTRY (5 years)
• EXCEL
• Calendar Management
• Customer Service
• Medical terminology
• Transcription
• English
• Typing
• Hospitality
• HIPAA
• Microsoft Office
• Data collection
• Courier
• QuickBooks
• Insurance verification
• Windows
• Delivery Driver Experience
• Proofreading
• Logistics
• Supervising experience
• Conflict management
• Manufacturing
• Driving
• Warehouse experience
• RF scanner
• Financial services
• Cash handling
• Google Suite
• Workers' compensation
• Analysis skills
• Editing
• Salesforce
• Documentation review
• Google Docs
• Medical records
• Clerical experience
• Medical office experience
• Microsoft Outlook Calendar
• Administrative experience
• Leadership
• Communication skills
• Mentoring
• Microsoft Powerpoint
• Retail sales
• Office Management
• Accounts Payable
• Manufacturing (1 year)
• SAS
• Recruiting (2 years)
Links
http://linkedin.com/in/lisa-albanese-1b70369b
Certifications and Licenses
Driver's License
Assessments
Medical Terminology — Highly Proficient
February 2019
Measures a candidate's ability to understand and appropriately use medical terminology. Full results: Highly Proficient
Management & Leadership Skills: Impact & Influence — Proficient February 2019
Measures a candidate's ability to adapt their leadership style to accomplish goals using rational or emotional appeal.
Full results: Proficient
Data Entry Skills — Highly Proficient
February 2019
Measures a candidate's ability to accurately input data and effectively manage databases. Full results: Highly Proficient
Critical Thinking Skills — Proficient
February 2019
Measures a candidate’s ability to use logical approaches when solving problems. Full results: Proficient
Memorization & Recall Skills — Proficient
February 2019
Measures a candidate's ability to commit product or merchandize information to memory and recall at a later time.
Full results: Proficient
Proofreading — Proficient
February 2019
Proofreading written texts.
Full results: Proficient
Retail Cash Handling — Proficient
February 2019
Calculating retail transactions and knowing cash drawer policies and procedures. Full results: Proficient
Electronic Medical Records: Best Practices — Proficient March 2020
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Proficient
Problem Solving — Expert
March 2020
Measures a candidate's ability to analyze relevant information when solving problems Full results: Expert
Customer Service — Expert
March 2020
Identifying and resolving common customer issues
Full results: Expert
Delivery driver — Highly Proficient
July 2021
Interpreting instructions or signs and solving problems Full results: Highly Proficient
Cashier skills — Expert
July 2021
Counting cash, processing transactions, following written procedures, and attending to details. Full results: Expert
Customer service fit — Proficient
July 2021
Measures the traits that are important for success for customer service roles. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.