NEAL BEST

**** *** ***** *****, ****** Rock, AR *2227

501-***-**** adskav@r.postjobfree.com

HIGH-VOLUME, MULTI-SITE HEALTHCARE ADMINISTRATOR – CLINICAL & NON-CLINICAL OPERATIONS

Manage Multimillion-Dollar Medical Facilities Direct Revenue Cycle Management, System/Tech Ops & Staffing/Credentialing for Specialized Medical Services (e.g., men’s health, immune system, and neurological disorders) Implement New Financial & EMR Software that Improve Medical Staff Performance

Extensive career of managing small to large medical operations, which consisted of general practitioners/ specialists, medical support staff (e.g., RNs, technicians), accounting, and front-office professionals. Direct complete business operations, from patient administration and staffing to equipment purchasing, and overall office administration. Focus heavily on streamlining the policies, procedures, and systems associated with each operation as well as maintaining the overall financial health of each. Ensure the credentialing of LPNs, RNs, general practitioners, and specialists. Monitor daily activities and ensure continued compliance with HIPAA regulations, Employment/Human Resources Law, and state and federal laws specific to the medical industry.

MANAGEMENT OVERSIGHT

Contract Negotiations – Electronic Medical Records (EMR) Systems – Health Information Management

Hospital Admitting Privileges – Board Credentialing/Verification – Practice Quality Coordination

HIPAA Compliance – Patient Relations/Scheduling/Management – Equipment & Inventory Purchasing

Medical Team Accreditation – Medical Billing & Coding – Medical Practice Marketing – Program Administration

Staff Hiring/Training/Mentoring – COVID Policies & Procedures – Financial Administration – Medical Purchases

PROFESSIONAL CAREER

CLINICAL ADMINISTRATOR/COO Chi Arthritis & Rheumatology Associates, Little Rock, AR 06/2022 – present

Manage a multi-site rheumatology and infusion medical practice (5th location opening 10/2022) that consists of 40 clinical (Physician, NPs, Lab/X-Ray Techs) and non-clinical personnel (patient services, accounting).

Work with the Revenue Director on revenue cycle management (RCM), monitoring financials for each location, such as revenue/expense reports, overall budgets, and outstanding receivables.

Recruit, interview, and hire new medical staff accordingly. Administer salary and benefits packages for new and existing personnel. Review payroll for accuracy to time/attendance, insurance payouts, and taxes.

Coordinate with front-office staff at each clinic to identify cost-cutting measures and updated workflows to streamline operations. Ensure staff levels and expenses align with profitability goals.

Oversee business expansion efforts and select aspects of new business locations, such as floor plan layouts, utility account transfers/management, and credential verification for new hires.

Monitor medical staff credentials and initiate re-credentialing to ensure compliance with the medical board and state practice guidelines – and adhere to insurance requirements such as Medicare and Medicaid.

Established a new accounting system that provided P&L statements and detailed cash flow oversight/ reporting for each profit center. Improved performance by developing unified financial procedures.

Advised on steps and milestones needed to transition the company away from being part of a Professional Employer Organization (PEO). Detailed new policies, procedures, and resources needed to transition.

PRACTICE MANAGER Neurological Surgery Associates, North Little Rock, AR 04/2017 – 06/2022

Managed a neurological surgery practice (grew from $2.5M to $3.6M by 2021) that consisted of a main practice with 3 satellite locations. Administered hiring, scheduling, and credentialing for a team of 20 medical staff that included 3 Nurse Practitioners, 2 Surgical Assistants, and 4 Clinical Coordinators.

Audited and monitored financials (revenue, margins) for the business specific to revenue and cost forecasting/budgeting, contract commitments/compliance, and overhead costs. Reviewed income, cash flow, and balance statements to ensure continued overall financial health/growth.

Worked with the Revenue Cycle Manager and coding staff to ensure optimal claims management and accounts receivable. Coordinated with management to improve revenue cycle workflows while reducing coding errors and claim denial rates.

Led the recruitment and hiring of nursing, technicians, and non-clinical staff. Worked with the HR department on new-hire onboarding, benefits administration, and record set up in Paychex. Ensured ongoing staff accreditation and retention measures were in place to reduce staff turnover.

Worked with hospital departments (e.g., CFO on special insurance programs) to promote the recruitment of physicians. Negotiated with the hospital to subsidize salaries the first year to provide additional hiring incentive for physicians and select practitioners/specialists.

Implemented a new EMR/billing software (Modernizing Medicine®) that streamlined workflows, billing, patient and records management. Eliminated an off-site transcriptionist, saving an estimated $300,000-$400,000 in the first 5 years. Introduced a new email encryption system and new iPads/desktops.

Established new policies/procedures in response to the COVID outbreak and updated CDC guidelines and recommendations. Guided staff on the implementation of telehealth services and updated procedures specific to the prescription of controlled substances during the public health emergency.

Served as the technical point-of-contact (POC) specific to network accessibility, security, and troubleshooting. Provided support specific to software, networked equipment (e.g., router, server access), and connectivity of mobile devices, desktops, and medical tablets.

Initiated and managed a website redesign and marketing programs for the practice. For example, initiated paid ads using a third-party PR agency to maintain social presences using Facebook and Google.

OPERATIONS MANAGER Epoch Health, Little Rock, AR 04/2016 – 04/2017

Managed the financial administration (P&L, budgeting), revenue cycle management, staffing/recruitment, and daily logistics of 4 men's health clinics located throughout central Arkansas. Coordinated logistics specific to clinical operations with the Medical Director. Recruited, hired, and oversaw the credentialing of healthcare staff that performed patient services (clinical side) and the performance of operations staff (revenue cycle, scheduling, and referrals. Completed annual performance evaluations and provided feedback to promote professional development. Reduced outstanding receivables 50% by initiating corrective measures relating to billing practices and reducing response times for claim submittals and denials. Increased cash flow and practice revenue by eliminating cash flow bottlenecks caused by claims issues and billing workflow.

REGIONAL MANAGER Advanced Tissue, Little Rock, AR 05/2014 – 12/2016

WOUND CENTER PROGRAM DIRECTOR Healogics, Jacksonville, FL 2010 – 2014

SENIOR BUSINESS CONSULTANT International Profit Associates, Buffalo Grove, IL 2006 – 2009

• Assigned to a variety of consulting projects throughout the United States, with project lengths ranging from 2 weeks to 4 months.

• Developed and implemented individualized business strategy for each business and managed each project.

• Implemented positive cash flow systems, developed more efficient accounting systems, installed cost control measures, taught business owners how to price their products/services for profit.

• Developed and implemented effective marketing, sales and business plans. - Taught business owners the business of running a business.

Comments from Satisfied Clients:

"Prior to our partnership with IPA we had experienced limited success with Neal's guidance we totally restructured the company in detail including revamping our pricing methods, accounting procedures, sales strategies and employee relations, to name a few. Neal will be missed " - Randy Frye - Evans Machine & Gear, Andalusia, AL

" he has the ability to extract out of the chaos and clutter of a situation the essence of the problem, and then proceed to make recommendations for corrective action his ability to communicate well and with authority engendered a level of respect by people that certainly helped in gaining the full cooperation by my employees I believe that adhering to the plan consistently will make the difference in how well we succeed as an organization " - Michael Otto - Signature Signs, Weymouth, MA

EDUCATION

B.S., EDUCATION Wayne State University, Detroit, MI

HEALTHCARE MANAGEMENT DePaul University/Heidelberg University, Chicago, IL

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