Customer Service Administrative Assistant

Susan Kieffer

**** **** ******** ****, ************, PA 17941

570-***-**** adsjpe@r.postjobfree.com

Self directed professional seeking a position that will utilize my office management and organizational skills. My background includes management, order fulfillment, scheduling, clerical, and customer service. I am an exceptional and motivated Administrative Assistant with superior organizational skills and great communicational skills.

Education

Schuylkill Business Institute Associates Degree 1996 Tri-Valley High School Graduated 1994

Administrative Skills:

Microsoft Word, Microsoft Excel, great communication skills. Time management, multi-tasking, phone skills, personable, customer service experience, scheduling, experience with confidential patient records, accounts payable and receivable

Employment History

2016-2018 Merakey Administrative Assistant

Duties included answering phones, taking referrals for patients, checking insurance, scheduling doctor appointment for patients, preparing charts for the doctor, processing charts once doctor was finished with them, inputting the counselor’s schedule for patients, copying, filing, and taking payments for appointments

2010-2018 Redners Customer Service Manager

Manage team of cashiers, responsible for creating schedule for the cashier’s breaks, inventory, stocking, pricing. Work the customer service desk with duties such as: lottery sales, tobacco sales, money order sales, western union transactions, answering phones, and other customer needs. 2004-2005 Gitman Shirt Factory Customer Service and Merchandising Performed pre and post support for sales team. Processed orders for sample shirts and color swatches for creation of marketing packets. Also processed customer orders for shirts, entering into computer ordering system, and followed orders to completion and shipment to customers.

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