Desiree Garrett

OBJECTIVE

Seeking a Customer Service position where I can utilize my current administrative and leadership skills to be an asset to the company brand, while obtaining new skills for personal growth and career advancement.

EXPERIENCE

Farmers Insurance Columbus, OH

Customer Advocate II (Remote)

Mar 2020- Jun 2021

Answer high volume of incoming calls & emails •Assist customers w/ changes, payments, and general inquiries of life insurance policy •processing, verifying, and updating account information

Towel Specialties Baltimore, MD

Lead Order Entry Specialist/Receptionist

Dec 2018- Nov 2019

Inputting customer order data into computer system for production of order• respond to high volume of emails• coordinate meeting room scheduling •filing sorting processed paperwork, route calls &emails to various departments

Bank Of America Hunt Valley, MD

Team Lead/Customer Service Representative

Jun 2014- Aug 2015

•Provide exceptional worldclass customer service•Answer high volume of incoming calls •provide product and service information •financial account mgmt. open and close account •conduct performance evaluations

IKEA Direct Nottingham, MD

CSR Team Lead

May 2013- Jun 2014

•Handle high volume of incoming calls •provided solutions from simple to complex and escalated calls •training of new employees & host performance evaluations.

Marshalls Randallstown, MD

Coordinator

Sep 2009- Jul 2013

Assist customers w/purchases & layaway orders• perform daily auditing of customer orders •coordinate merchandise display and shipment retrieval •training of new hires & coordinated schedules

SKILLS

Time Management• Microsoft Office• Active Listening• Leadership• Attention to Detail• Decision Making• Customer Service• Multitasking• Data Entry• Typing

ABOUT ME

Outgoing professional with over 10 years of successful experience in leadership, customer service, sales, data entry and auditing. I am able to grow positive relationships with customers and collegues at all organizational levels.

CONTACT

adsji2@r.postjobfree.com

443-***-****

Columbus, OH

EDUCATION

Penn Foster

Bookkeeping

2020- Present

Woodlawn High

Diploma

2011

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