Bpo Voice Customer Support
Resume:
Aishwarya Malviya
***/** ******* ******, ***** 2, Opp. Sector 5, Gurgaon, Haryana, India WORK EXPERIENCE
**** – Present
SKILLS
Customer Response Executive 1 Point 1 Solution Pvt Ltd. Communication Skills Customer Support
Gurgaon, India
Domestic BPO Voice Process MS Office
EZmall
Achievements/Tasks Communicate to Customers for product related queries CRM Telecalling Report writing
and purchases help.
Resolve customer queries using CRM.
Good Listening Abilities Customer convincing Skills Managing and interpreting customer requirements.
Good typing skills Inbound
Marketing Executive Ideal Forensic Investigation Research & ABOUT ME Development
2017 – 2018
Delhi, India
I am a polite and hardworking individual.
Achievements/Tasks Meeting with client and explaining our products. Good in demonstrating product.
Searching for New Clients who could benefit from our product in a designated region Travelling to visit and represent our company to
Acknowledge query from customers and answering them. potential clients
Preparing reports
Ability to take feedback and improve performance.
Co-ordinate with seniors to come up with
the best Customer Care Executive
possible solutions to customers queries
Spanco BPO
Having a good proven record for achieving
customer 2012 – 2016
Gurgaon, India
satisfaction (Call quality scores)
Achievements/Tasks Providing Product Information to Customers. Meeting & exceeding customer expectations
Reporting queries on CRM
LANGUAGES
EDUCATION
English Full Professional Proficiency
2016 – 2017 Courses
Courses
Hindi Native or Bilingual Proficiency Professional Specialized Certification International Forensic Sciences
INTERESTS
Questioned Documents Examination
Painting Chess Badminton Cricket Handwriting Analysis B.Sc - Life Science & Forensic Sciences Sam Higginbottom Institute of Agriculture, Technology and Sciences
2009 – 2012
Finger print Examination Document Examination Environmental Sciences
Contact this candidate