Transportation Clerk Service Representative

Location:

Woodland, NC

Posted:

September 03, 2022

Contact this candidate

Resume:

Amanda J. Harford

*** ****** **. ********, ** 252-***-****

OBJECTIVE To obtain a position in which I can combine my years of logistics experience with my skills in customer service to provide a high level of care to clients and become a valuable employee to the company itself.

EDUCATION Marion Technical College 2013-2016

Marion, OH

Human Social Services

Butler Technology and Career Development Schools 2007

Fairfield Township, OH

Office Software Specialist

Graduated

WORK

EXPERIENCE Eddie Kane Steel Products

Ahoskie, NC 27897

Scheduling and organizing shipments of product through various carriers 2021-2022

Maintain records using Excel

Develop relationships with carrier reps and other EKSP locations

Complete paperwork using EKSP proprietary software

Manage other tasks as requested.

Transportation Clerk- Penske Logistics, Inc. 2020- 2021

Marion, OH 43302

Direct supervision of spotters

Manage customer requests both via a dispatch radio and the telephone

Maintain computer records using Excel 2010 and online yard management portal

Complete paperwork using Penske Logistics proprietary software

Manage other tasks as requested.

Operations Supervisor- Penske Logistics, Inc. 2019-2020

Clyde, OH 43410

Direct supervision of Transportation Clerk(s) and drivers

Input and manage routes via proprietary software

Manage customer expectations

Communicate with drivers, other staff and the customer to apprise of any issues and the solution(s) thereof

Transportation Clerk- Penske Logistics, Inc. 2012- 2019

Marion, OH 43302

Direct supervision of spotters

Manage customer requests both via a dispatch radio and the telephone

Maintain computer records using Excel 2010 and online yard management portal

Complete paperwork using Penske Logistics proprietary software

Manage other tasks as requested.

Operations/ Customer Service Representative - CH Robinson

Loveland, OH 45140 2010- 2011

Operations/ Customer Service Representative- Worked on a team managing one of the office’s largest customers.

Personally managed four of the ten branches

Duties included, but not limited to, email/phone communication, entering truck orders into loads, covering the truck loads with a carrier, entering and scheduling LTL shipments, general record-keeping and filing

Amanda J. Harford

WORK

EXPERIENCE

(Cont.) Operations Coordinator- Merrill Lynch 2008-2010

Cincinnati, OH 45202

Manager’s Assistant- Creation of presentations using MS PowerPoint 2007, creation and upkeep of spreadsheets using MS Excel 2007, answering phones and taking messages or solving problems as needed.

Document control- Approval of transaction documents, understanding and enforcement of compliance requirements, communication with financial advisors and assistants on the progress and completion of transactions.

Wire and Order Operator- Entered all market and non-market action trade corrections, entered market orders that were unable to be entered by financial advisors themselves, and upkeep of all files pertaining to trade corrections and orders.

Branch Systems Administrator- Maintenance of inner office phone system and workstations, setting up workstation areas in preparation for new or transferring employees, adding or removing phone lines as necessary and giving the employee access to accounts/clients as necessary.

Backup Cashier- Mail processing and distribution, handling large deposits, processing distribution checks to and for clients.

Service Assistant- Rik Saylor Financial 2007-2008

Fairfield, OH 45014

Processing New Business- Creation of documents needed to open new clients’ accounts, creation of documents needed for client account transactions.

Creation and upkeep of spreadsheets using MS Excel 2003

Typing, data entry, and customer service including daily contact with clients in order to keep them informed and answer any questions they may have.

Daily contact with companies across the Nation to follow up on transactions in process for the client. Also, daily contact with clients- keeping them informed and developing relationships.

ACTIVITIES Member of Business Professionals of America 2006

Microsoft State Competition

Placed 1st in Excel 2003

Placed 2nd in Word 2003

Placed 3rd in Access 2003 2007

Microsoft National Competition in New York City

Placed top ten in Word 2003 2007

Amanda J. Harford

REFERENCES

Melissa Brooks

Former Operations Supervisor

Penske Logistics