CHRISTOPHER

AHRENDT

**** ********* ****, *-*, Forest Park, GA 30297, 404-***-****,

PROFESSIONAL SUMMARY

Gifted Customer Service Professional with excellent team building and leadership abilities honed over career in Service industry. Deliver high-quality service and consistent business results with a resourceful approach to handling routine and complex challenges. Achieve short- and long-term objectives with successful strategic planning and performance optimization skills.

SKILLS

● Schedule coordination ● Employee training ● Performance improvement

● Task prioritization ● Customer relations ● Decision making EXPERIENCE

Customer Service Representative The Home Depot Atlanta, GA January 2022 -current

● WFH position that required great discipline.

● Effectively work with up to 8 programs.

● Provide excellent Customer Service to internal and external customers

● Responsible with handling de-escalation, policies and procedures, scheduling, rescheduling and investigating open deliveries and Installations

● Adhere to all company policies and escalation of needed cases to resolution team Customer Service Representative Wipro Lmtd Atlanta, GA July 2021 – January 2022

● WFH position that required great discipline.

● Effectively work with up to 10 programs.

● Provide excellent Customer Service to Fortune 500 company

● Responsible with handling de-escalation, policies and procedures, scheduling, rescheduling and investigating open deliveries and Installations

Customer Service Representative

S&P Data, LLC. Remote Agent

January 2021 – July 2021

● Exceeded the expectations of the department standard in Existing Customer Sales. .

● Provided top notch service to the clients.

● Maintained product knowledge of all of the client's systems. Shift Supervisor

Starbucks Coffee Company Atlanta, GA

March 2012 - June 2017

● Completed jobs with high accuracy, carefully studying schedules and estimating labor requirements for effective planning.

● Managed shift records, producing timely reports to keep management up-to-date. General Manager

Drury Hotels Atlanta, GA

January 2007 - September 2010

● Achieved revenue and profit targets through solid promotional and budget control strategies.

● Reduced turnover through morale-boosting strategies such as employee appreciation days and effective training policies.

● Supervised staff at two locations, managing all facets of day-to-day operations.

● Developed staff members with successful training programs based around culture focused on employee empowerment and customer service.

● Guaranteed top-notch service standards and memorable customer experiences for every guest. Hairstylist

Hair by Chris A Atlanta, GA

May 2010 - Current

● Executed multi-faceted fashion color services and color corrections, as well as balayage, slicing, and diverse lighting techniques.

● Communicated with clients to book appointments or worked with salon receptionists to coordinate scheduling.

Operations Manager

TownePlace Suites Alpharetta, GA

November 2003 - July 2007

● Resolved process inefficiencies through effective analysis and resolution of deficient areas.

● Empowered employees by coordinating necessary resources to effectively handle needs and achieve objectives.

EDUCATION

Master Cosmetology

Lanier Technical College, Atlanta, GA

May 2010

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