A bout Me

Customer Service Representative with over 15+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.

Pro f ession a l E xp erien ce

2019 - Present

CUSTOMER SERVICE REPRESENTATIVE (Remote) / Restoration Hardware/, Corte Madera, CA

Resolve 300+ weekly customer inquiries via phone and email, consistently exceeding targets

Pioneered development of improved system for following up with unsatisfied customers, reducing customer churn by 6%

Trained and mentored 4 new employees on conflict resolution, JIRA, and Zendesk CRM

Proposed more efficient call script to reduce average customer handling time, which was well-received and implemented by management

Achieved 97% average customer satisfaction rating to date, surpassing team goal by 12%

2015 - 2018

2000 - 2015

CUSTOMER SERVICE SPECIALIST / Creative Recovery Concepts, Rancho Cucamonga, CA

Proficiently handled a minimum average of 100 calls per day distributed through a standard phone system.

Responded to requests for services, offer payment plans and place extensions on accounts to prevent disconnection of service.

Responded to correspondence and information requests via telephone, email, fax, or mail.

Utilized proprietary software for tracking, information gathering and/or troubleshooting.

Obtained information from customers to better process order through to fulfillment.

Communicated details concisely and consistently to customer, sales, and plant to resolve conflict.

FOOD SERVICE WORKER / Summit Diner, Summit, NJ

Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment, replenish foods at serving stations.

Brew coffee and tea, and fill containers with requested beverages.

Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment

and facilities sanitary, balance receipts and payments in cash registers.

Wrap menu item such as sandwiches, hot entrees, and desserts for serving or for takeout

Cook food or prepare food items, such as sandwiches, salads, and ice cream dishes, using

standard formulas or following directions.

BARBARA A. ENTZMINGER

+1-610-***-**** adscbu@r.postjobfree.com

CUSTOMER SERVICE REPRESENTATIVE

E D U C A T I O N

Masters in Biotechnology - 1980

Abc College

Newark, NJ

S K I L L S

Cash Register

Inbound/Outbound Calling

Copy/Fax Machine

Zendesk JIRA

MS-Office

Windows XP, Vista, 7, 8

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