Front Desk Cafeteria Worker

SHERYE PETRY

Ligonier, PA *****

724-***-**** - ads9sy@r.postjobfree.com

PROFESSIONAL SUMMARY

Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and fast paced work environment. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. SKILLS

Creative Solutions

Posting Charges

Account Balancing

Guest Inquiries

Guest Satisfaction

Customer Service

Office Management

Client Correspondence

Cash Flow and Reconciliation

Customer Relationship Management

WORK HISTORY

07/2021 to Current Front Desk Agent

Springhill Suites By Marriott – Latrobe, PA

Took reservations over phone, in person and via computer for guests and provided confirmation information.

Answered customer telephone calls promptly and appropriately handled needs. Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.

Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.

Collected room deposits, fees and payments.

Used internal software to process reservations, check-ins and check-outs. Answered multi-line phone system and greeted callers enthusiastically. Oversaw fast-paced front desk operations and guests' needs at busy facility. Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.

Assisted at front desk when and handled purchases at gift shop. Welcomed each new arrival pleasantly and confirmed reservations and identification.

Balanced the cash drawer twice during each shift.

09/2009 to Current Cafeteria Worker

Ligonier Valley School District – Ligonier, United States Cleaned and sanitized surfaces, tools, and equipment. Served food according to temperature, safety, and presentation guidelines. Provided exemplary service to students, staff, and visitors. Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.

Followed all proper handling procedures for prepared foods, ingredients, and leftovers.

Received and stored incoming supplies according to procedures. Prepared ingredients and recipe components ahead of time. Assisted cashiers with processing customer payments and documenting orders. Restocked condiments, beverages, and utensils per expected use levels. Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.

Tracked meal purchases and accepted payments at cash register. Balanced cash drawer at end of each shift.

06/1993 to 08/2009 Office Manager

Aukerman Chiropractic Clinic – Greensburg, PA

Maintained computer and physical filing systems.

Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.

Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel. Managed office operations while scheduling appointments for department managers.

Coached new hires on company processes while managing employees to achieve maximum production.

Compared vendor prices and negotiated for optimal savings. Coding,billing and accounts receivable

Balanced the cash drawer daily.

EDUCATION

No Degree: Liberal Arts And General Studies

Slippery Rock University of Pennsylvania - Slippery Rock, PA 05/1985 High School Diploma

Ligonier Valley School District - Ligonier, PA

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