PROFILE

A dedicated business services executive with extensive experience in business strategy,

employee development, program management, client services, relationship management, sales and development. History of implementing cross line of business project/program management standards, production, business policy and metrics, risk mitigation, and financial reporting programs which resulted in significant achievement in the areas of accuracy, timeliness, and lowering unit costs. Excellence in strategic planning, change management, process and technology optimization.

EXPERIENCE

REGIONAL PROPERTY MANAGER, FRIEDMAN REAL ESTATE- JULY 2020 Oversee a portfolio of 6 multi family communities in the Dayton and Columbus area. Lease up projects, rent collection and eviction processes, marketing, budgeting, vendor contracts and relations, capital improvements. Oversee staff of 22, hiring, training, payroll, disciplinary when necessary.

PROPERTY MANAGER, CMCA, REAL PROPERTY MANAGEMENT, COL. OH — 2017-2019

Maintain a Portfolio of 15 Condominium and Home Owner Associations by being the liaison between vendors and Association Board Members. Manage million dollars in asserts. Manage all community projects, analyze and create budget and capital projects. Inspect and maintain all common area landscape and appearance and address any violations via written and verbal correspondence.

INSURANCE AGENT, AMERICAN FAMILY INSURANCE: COL. OH — 2002-2005 Answer incoming calls regarding payments, policy coverage, quotes for new business, initiate claim procedure, and handle all general office duties for an Independent Insurance Agent dealing with Auto, Home and Life Policies. Obtained my Insurance License during that time.

CLAIMS ADJUSTER/CUSTOMER SERVICE, CIGNA: COL. OH — 1997-2002 Worked from home processing and adjusting insurance claims for general healthcare and hospital visits. Worked closely with management to identify claim process issues and 2085 ATTERBURY AVE, COLUMBUS OH 614-***-**** ads8l7@r.postjobfree.com CHRISTIE JOHNSTON 6 1 4 - 7 3 5 - 3 9 5 1

training opportunities for the processes. Assisted manager with production metrics and worked closely with At Home project team to identify Best Practices. LEAD CORRESPONDENCE ADVISOR, CHASE: COL, OH — 1992-1997 Started this position as a Customer Service Representative for the AARP call center answering customer calls relating to all Credit Card concerns. Moved into my role in the Correspondence department answering the same questions via emails and regular mail. Trained all new employees, worked closely with Manager to oversee all team duties

(production, time sheet, dress codes,)

EDUCATION

MOUNT VERNON UNIVERSITY, COLUMBUS, OH — BUSINESS ADMINISTRATION BACHELOR DEGREE 2006

SKILLS

Customer Service Call Center, At Home Claims Processing, Auto Claim knowledge, great personal skills dealing with customer personalities, Work well with management and independently, flexibility in schedule.

REFERENCES

DEBRA WALKER 614-***-****

ROBYN FORTNER 614-***-****

2085 ATTERBURY AVE, COLUMBUS OH 614-***-**** ads8l7@r.postjobfree.com